Hey dolls! Although I rarely receive returns, I wanted to leave this open just in case because I want satisfied customers. To ensure that I am able to continue to offer quality products at an affordable price that are processed and powdered up daily; here are a few guidelines for my returns and refunds:

1.) Items must be returned in the same condition that it left my facility. That includes the kiss I sealed it with. If you are unwilling to kiss the box; sorry.. your refund will not be as fun!

2.) Refund request must be received in writing within 3 days of delivery. The product must be shipped back within SEVEN (7) days! Leaving this up to your husband or significant other does not count as we all know men are born procrastinators :). If the return is due to my error; I will refund your shipping cost and beg for your forgiveness; otherwise shipping cost will be the responsibility of the purchaser. I will however still beg for your forgiveness ;)

3.) I DO CHARGE a RETURN FEE of 25% and if an item has been opened and/or used; the refund is subject to a 50% refund reduction. If the item is unable to be resold due to use or damage, unfortunately I cannot provide a refund. Contact me directly for details and options; otherwise we will have a dance battle and the winner will decide...

****All customized orders; especially on custom bathing and body suits are FINAL sale.

*****ALL SALES ITEMS THAT YOU PURCHASE FROM ME WILL STATE: NO CANCELLATIONS, REFUNDS, OR RETURNS. ANY ITEMS PURCHASED FROM ME THAT YOU HAVE A DISCOUNT OR ANY PERCENTAGE OFF IS A FINAL SALE! Cancellations, Refunds. and Returns WILL NOT BE GRANTED.

******ALL BATHING AND BODY SUITS, DRESSES, OR CLOTHING ARTICALS MUST CONTAIN THE HYGIENE LINER AND TAG[S] IN ORDER TO BE RETURNED. IF ONE OF THOSE ARE MISSING; A RETURN WILL NOT BE PERMITTED. NO EXCEPTIONS.

AS OF 10/22/2018
The Canadian Union of Postal Workers started rotating strikes after 12:01 am (local time) on October 22nd. Strikes are expected to last 24 hours in specific areas of Canada. During strike hours, mail and parcels will not be delivered or picked up in those areas.
You can also sign up for updates about the dispute on the Canada Post site.

MyLuxury1st®/Denise is not responsible for Canadian Post not delivering mail and a 50% return/refund fee will be charged if returned/any problems.

A 15% CANCELLATION FEE is charged on ANY/ALL ORDER[S] PLACED due to my time, preparation that you can not see, materials, projects being worked on, started, or processed; including the fees I get during payment processing for your order.
[*****ALL SALES ITEMS THAT YOU PURCHASE FROM ME WILL STATE: NO CANCELLATIONS, REFUNDS, OR RETURNS. ANY ITEMS PURCHASED FROM ME THAT YOU HAVE A DISCOUNT OR ANY PERCENTAGE OFF IS A FINAL SALE! Cancellations, Refunds. and Returns WILL NOT BE GRANTED.]


Sorry...I have to pass this on as I take time to write my own lengthy descriptions and people order; don't read what I take time to write; then cancel within 5-25 minutes stating they need the item tomorrow or next week; not understanding that I am only 1 person; a mother; a wife; a friend; and most importantly; your maker or supplier. I operate my own facility and this Etsy shop so all of this is a lot of work for me and I enjoy this; but I have to pass fees along...thanks so much for understanding an inside look at my process :)

SO...If you cancel an order; you will be charged a 15% cancellation fee AND the fees Etsy charged me for the sale or Paypal Fees. I am sorry but this fee must be passed along; if not; this means I am being charged for an order that I did not sell; although Etsy still takes a fee for Refund Processing; It is not fair for me to pay fees on an order you decide to cancel. Your cancellation fee does not take care of the whole inconvenience; but it helps as this gets costly when too many customers are purchasing/cancelling because they are not reading or asking questions BEFORE they order for clarification.

PLEASE READ MY RETURNS POLICY THAT CAN BE FOUND ON MY PAGE AS WELL.

PLEASE discuss any important concerns or dates BEFORE making your payment so that I do not have to pass on the processing fees to you for payment if you decide to cancel OR want a refund right after you purchase.

Thank you for understanding.

Denise
#myluxury1st

AS OF 10/22/2018
The Canadian Union of Postal Workers started rotating strikes after 12:01 am (local time) on October 22nd. Strikes are expected to last 24 hours in specific areas of Canada. During strike hours, mail and parcels will not be delivered or picked up in those areas.
You can also sign up for updates about the dispute on the Canada Post site.

MyLuxury1st®/Denise is not responsible for Canadian Post not delivering mail and a 50% return/refund fee will be charged if returned/any problems.

I usually SHIP within 6-14 business days to ensure customer products arrive as you expect. {Bathing Suits AND Dresses 10-14 business days} This allows time for processing, creation, and double checking of packaging and shipping.

Orders may take 3-5 business days to be processed and packed before shipped. I work alone and need time to get all customers taken care of. I am proud to boast an almost perfect rating because of the additional time spent to ensure the quality of your My Luxury 1st order.

BUSINESS DAYS/HOURS ARE MONDAY, TUESDAY, WEDNESDAY, THURSDAY, AND FRIDAY. From 8:30am - 5:00pm. I reserve the right to take off for personal, relaxation, and family time on SATURDAY AND SUNDAY [which are NOT business days for me.]

Please allow 6-14 business days for your order to arrive and keep in mind, most companies ship within this same time frame or close to it and have help and or more workers. I am only one person operating my shop and I run more than one shop in order to pay bills and keep food on the table for my children and I. Your patience is greatly appreciated!

** ****** ***
All custom and or modified orders are usually shipped within 10-14 business [custom bathing suits take 14-21 business days; Sometimes sooner depending on my work load]

I DO NOT GUARANTEE when orders will ship or arrive to you. Orders ship standard shipping via USPS. We are both relying on them to get you your package.

Once you place your CUSTOM order; I am unable to cancel it for any reason. RETURNS are not accepted on customized or modified orders; especially bathing or bodysuits.

All orders cancelled are charged a cancellation/inconvenience processing fee. I charge 15% cancellation fees plus paypal and 15% etsy fees for etsy checkout orders as this is an inconvenience for me as I may have started prepping your order or purchasing materials no longer needed. I am a one person business and this hurts me and cost time for other customers patiently waiting.

*****ALL SALES ITEMS THAT YOU PURCHASE FROM ME WILL STATE: NO CANCELLATIONS, REFUNDS, OR RETURNS. ANY ITEMS PURCHASED FROM ME THAT YOU HAVE A DISCOUNT OR ANY PERCENTAGE OFF IS A FINAL SALE! Cancellations, Refunds. and Returns WILL NOT BE GRANTED.

AS OF 10/22/2018
The Canadian Union of Postal Workers started rotating strikes after 12:01 am (local time) on October 22nd. Strikes are expected to last 24 hours in specific areas of Canada. During strike hours, mail and parcels will not be delivered or picked up in those areas.
You can also sign up for updates about the dispute on the Canada Post site.

MyLuxury1st®/Denise is not responsible for Canadian Post not delivering mail and a 50% return/refund fee will be charged if returned/any problems.

If I am further along in my processing; then unfortunately I WILL NOT be able to cancel or refund the order and I WILL still ship the item once it is done. Thank you for understanding your order. [*****ALL SALES ITEMS THAT YOU PURCHASE FROM ME WILL STATE: NO CANCELLATIONS, REFUNDS, OR RETURNS. ANY ITEMS PURCHASED FROM ME THAT YOU HAVE A DISCOUNT OR ANY PERCENTAGE OFF IS A FINAL SALE! Cancellations, Refunds. and Returns WILL NOT BE GRANTED.]

Thank you for stopping by. This is my home site for MyLuxury1st.com where your luxury is first; and myluxury1st is the name I used for my email address that I've had since I was a kid and had the nerve to stick with it and make it into a business which inspires lots of my followers.

*****
Any shop that you see that looks very similar to mine is a copy and or replica; stalking the My Luxury First brand and not to be trusted. I have been on etsy for a shorter time and my loyalty to my customers and great positive feedback shows how I strive to provide the highest level of customer service so if you experience an issue with your order; please contact me.

Denise, a dolled up pigment vendor
My Luxury First Pigments and Colorants®
MyLuxury1st Hair Extensions®

©2010-2018 Denise [!at] MyLuxury1st.com
Text: 323-515-2021 if needed. Otherwise please message me here through ETSY.
Thank you.

AS OF 10/22/2018
The Canadian Union of Postal Workers started rotating strikes after 12:01 am (local time) on October 22nd. Strikes are expected to last 24 hours in specific areas of Canada. During strike hours, mail and parcels will not be delivered or picked up in those areas.
You can also sign up for updates about the dispute on the Canada Post site.

MyLuxury1st®/Denise is not responsible for Canadian Post not delivering mail and a 50% return/refund fee will be charged if returned/any problems.