My Secret Cravings
MySecretCravings' Shop Policies
Welcome to My Secret Cravings~! I make cute and delicious jewellery using polymer clay! Anything that you see here on my store is handmade, hand poured and packaged with Love.
If there is something you need that is not listed in this shop, please feel free to make a suggestion and chances are I will try to make one for you!
- We accept PayPal.
- Payment should be settled at checkout or transaction will be canceled. We don't reserve item(s) for unpaid order. If you have difficulty on payment, please convo me.
- Your order(s) will be shipped within 2 business days after payment is received. For all made to order items, it will be shipped within 4 business days (unless otherwise stated. No shipping on Saturday, Sunday and Public Holiday.
- Item(s) will be shipped by Canada Post Small Packet Ground Service (without tracking no.) for net purchase under USD50. If you want the tracking number, you can send USD2.95 to our paypal account: heidiliao_ [!at] hotmail.com
- For net purchase over USD50, item(s) will be shipped by registered airmail (with tracking no.)
- Small Packet - USA / International Air and insurance is available to most of the countries, please convo me if you are interested.
- For most of the countries (esp. US and UK), shipping time takes around 1-2 weeks. But sometimes it could take 4-8 weeks depends on the customs clearance time of your country.
- We ship to Italy, Eastern Europe, Argentina and Brazil ONLY IF CUSTOMERS AGREE FOR THE LONG SHIPPING TIME (1-2 months) and pay USD2.95 to upgrade their mail to registered airmail (with tracking no.) if net purchase is less than USD30. Otherwise, we don't ship to these locations. NO EXCEPTIONS!
- For shipping to Malaysia and Thailand. Customers MUST add USD2.95 for registered mail if your net purchase is less than USD30. NO EXCEPTIONS!
- We are NOT RESPONSIBLE for any lost package if your parcel is not registered / insured. For registered / insured mail, item(s) will be resend once we get the confirmation from the post office that your parcel is lost. Please note that the highest compensation for registered mail is USD40 depends on the weight of your parcel, so if you want your parcel fully insured, please convo me for more details.
- Buyers are responsible for the customs duties in your country.
Refunds and Exchanges
- Exchange is accepted for damaged item during shipment.
- Buyer pays all the shipping charges incurred.
Additional Policies and FAQs
Please keep in mind that as with all handmade items, each individual clay jewelry product is unique and no two are exactly the same.
I love doing custom orders! Convo me at any time so that we can discuss yours. I am always open to color changes. If your event date is less then two weeks away, a rush charge($5-$10) may apply but will always be discussed beforehand.
Custom orders must be paid in full before production begins. Once I begin making your order, the order cannot be cancelled or refunded.
FOR SHOP OWNERS: Interested in featuring my items on your shop? I do offer wholesale orders for any of my items, please contact me for further details.
FOR BLOGGERS, YOUTUBE 'REVIEWERS' AND SUCH
Please note that I do not provide free items for reviews or giveaways. If you're including my shop in your blog, feel free to utilize my photos and send along the link, I'd love to share it on my facebook page!
Do you have a question about one of my materials, packaging or shipping? Please don't hesitate to ask! I would prefer you to feel informed rather then to receive something unexpected.
Contact: MySecretCravings[!at] hotmail.com
Last Updated January 31, 2012