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Anonymous on Jan 13, 2012
cont. from chair feedback: nJan 13: seller responded finally. Here is her email (I have omitted part of the email that has to do with her personal life): Actually, you are completely wrong about the whole situation and I do not appreciate your tone at all. What you do is your choice, but perhaps you might like to know the situation before you act like a 3 year old having a tantrum. n First, this is not Kathy, this is her daughter, Jenny. The reason I sent the item is because I honestly was not sure what to do and that is why I was honest with you about the bed. I could have glued it back together and you would not have been the wiser. I am also a person who would have wanted it sent to me anyway, so I could see it for myself and decide from there. I wanted to afford you that opportunity and I truly do not understand why you are up in arms about it. I told you the truth and asked you to contact me if you had any problems. So you have a problem. O.K., it can be taken care of in a civil manner. n So when you are ready to be considerate I will be happy to work out a refund or a fair deal, but I will not communicate with someone who is trying to bully me. Quite frankly I do not care if you contact them because I have done nothing wrong and I have been completely honest. n Thank you for your time, n Jenny nJan 13: I responded with this email: I'm sorry you believe me to be bullying, but you have chosen to run a shop on Etsy (all other circumstances mean nothing to me as they would to anyone else buying items to use). I will use an example to make my point of why you are being extremely unprofessional n nYou purchase something at a place like Toys r us for pickup. Lets pretend you buy a playground set and have to wait for them to bring it to your house. You purchase it one day. They call you the next and leave a voice message telling you they are delivering but one of the legs doesn't go together anymore. They just wanted to let you know, but its your choice to do what you want with it, the
Anonymous on Jan 13, 2012
Here is the timeline and events that occurred. nJan 8th: purchased two items from seller nJan 10th: received first email of any kind. Here is email in its entirety: I just wanted to let you know that the leg on the bed came lose along with the foot-board. It appears that the glue simply came loose, however the bed is not broken. I did not glue it back together; I figured that is your choice, but I did not want to seem dishonest and let you know what happened. It will be shipped today and please let me know if you have any problems with it. nThank you for your time. n Truly, Kathy nJan 10th (within an hour of receiving email from seller): ask her to go ahead and cancel the defective item. nJan 10th: sent 2nd email to seller saying sorry of my email sounded short realizing I just stated what I wanted to cancel and not why. nJan 11: sent another email to seller asking for confirmation that the item did not ship. nJan 12: received both items in mail. Chair was fine. Bed was broken (unglued) as seller stated. email the seller again (the only email I have ever received was the first one above). Here is my email in its entirety: nhi there again, I have received the items I ordered (and cancelled) today. As you stated the bed is unglued. I unfortunately do not have high hopes that returning the item will result in a refund of the item and return shipping since I have yet to hear from you. So you have one of two choices and 24 hours from the time of this emails departure to choose one before I go forward with reporting this matter to etsy, paypal and leave negative feedback in your shop. n nchoice 1: Me keeping the item and giving me a 50% refund of the items price (not including shipping). I find this extremely fair on both parts since I will have to buy wood glue, an instrument to dig out the old glue (which is I'm guessing why you didn't fix it since the leg doesn't fit in there without that being removed), and my time and labor to fix the item. n nchoice 2: forwarding me a refund of the ship
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