MysticHillsNgaroma's Shop Policies
Our Creations are imagined in the cradle of the mountains where we live. Their souls shaped from the raw beauty of the land and its surprising little treasures, which are often incorporated into the very fabric of our work.
Our bears,dolls, creatures and poems etc all have personality and essence of their own and are very much alive to us even before they travel to you. Our creativity is centered in our hearts and each work is a personal expression of who we are.
It is our desire to create magical experiences that bring your world to life. A life of joy and expectancy.
Where possible our raw products are sourced locally, preferably found or harvested from our daily living in a manner compatible with our respect for Mother Earth. This ensures each creation is unique, special and very precious, just like each of you.
Please enjoy our shop and check often as we are always dreaming something new.
Paypal is the only payment method available.
It is also Mystic Hills Ngaroma to be environmentally friendly - so your item will be packaged in clean recycled packing whenever possible. If this concerns you , please feel free to contact us.
Shipping and Packaging
We ship 1-3 business days after payment has cleared.
As we are outside of the US it may take a little longer for your item to reach you but we promise to have your purchase off to you as soon as possible.
We have found on average it takes about 2 weeks fro items to reach the USA, Canada and Europe - slightly longer in peak seasons.
It is also Mystic Hills Ngaroma's policy to be environmentally friendly - so your item will be packaged in clean recycled packing whenever possible. If this concerns you , please feel free to contact us.
We can also offer gift wrapping and cards at a small extra cost - if we can do this for you we would love to help.
Refunds and Exchanges
If for any reason you are unhappy with your purchase- please contact us immediately and we will see what we can do to help. We do our best with what we offer you and we want you to feel you have bought something you truly like.
Additional Policies and FAQs
Mystic Hills Ngaroma will consider custom orders so contact us if you missed out on something we sold and we will see what we can do.
We do not do wholesale or large orders as we work with handmade special items.
We no longer are able to offer layby's or lay aways to our new customers.If you have purchased from us before - please contact us to see if we can help.
Last Updated July 10, 2012