MysticalMojoMedia

Returns and exchange details

CANCELLATIONS:
Cancellation of an order for a personalized digital files may only be done within ONE hour of Etsy's purchase timestamp. Once an hour has passed, no cancellation/refund will be given.

RETURNED OR EXCHANGED:

- Digital Files: Due to the digital nature of the items, you cannot return the item or receive a refund after the file has been sent to you by email. Your purchase constitutes agreement to these terms.

- I do not accept returns, exchanges, or cancellations on Instant Download Listings. All Sales Are Final.

Your purchase constitutes agreement to these terms.

Your complete satisfaction with your purchase is our ultimate goal. We are always happy to answer questions about the products. If you have any questions, please send us a message before ordering.
I make every attempt to provide the highest quality product and service and want you to be happy with your order!

PAYMENTS
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Please note that all NY residents will be charge sales tax at 8%.

International customers are welcome!
Please note that all duties, VAT, and custom fees are the buyers responsibility.

ADDITIONAL POLICIES

CURRENT TURN AROUND TIME FOR DIGITAL FILES: At this time, please allow 1-4 business days to receive your files. They are frequently sent in 1-2 business days, but IS NOT GUARANTEED.

Orders are processed in the order in which they are received and sent out during business days ( Monday - Friday ). Occasionally, orders are sent out outside that time frame, dependent upon my schedule, but cannot be guaranteed, if you need something rushed, please contact me before place an order.

CUSTOM INVITATION PURCHASES: You will receive one complimentary round of edits with your invitation listing purchase. “Edits” is defined as MINOR edits - i.e. time change, misspelling, punctuation, etc. If 2 or more blocks of information are changed - i.e. location, date, rsvp, where it could be used for a new invitation, a NEW listing purchase will be required. No exceptions.

ABANDONED ORDERS: I cannot keep orders open indefinitely. If an invitation or personalized listing order comes through without any information, I will make a couple reasonable attempts to reach you via Etsy Messaging. If I receive no reply, I reserve the right to cancel/refund the order.

CUSTOM ORDERS: We will always be happy to make custom item just for you, so please don't hesitate to contact us!!

**Please note - Remember that computer monitors vary, so colors may look different on different screens.

All prints are for personal use only. You may print your files as many times as you like, but they cannot be shared or re-sold. Copyright remains with the shop.

**Feedback - Feedback is very important to us and we take it seriously. Please let us know right away if the item you received is not as described in our shop listing. We truly value every customer and we strive to make you happy!