NCFeltSupplies

Felt supplies, felt balls, felt shapes, 100% wool

Newcastle upon Tyne, United Kingdom | 6243 Sales

NCFeltSupplies

Felt supplies, felt balls, felt shapes, 100% wool

Newcastle upon Tyne, United Kingdom 6243 Sales On Etsy since 2011

5 out of 5 stars (1265)

Announcement   Felt supplies, 100% wool felt sheets, die cut felt shapes, 100% handmade wool felt balls, haberdashery, embellishments and much more!

Follow me on Instagram: NCFeltSupplies Share what you have made with your new supplies #NCFeltSupplies

Announcement

Last updated on Mar 27, 2018

Felt supplies, 100% wool felt sheets, die cut felt shapes, 100% handmade wool felt balls, haberdashery, embellishments and much more!

Follow me on Instagram: NCFeltSupplies Share what you have made with your new supplies #NCFeltSupplies

Natalie

Contact shop owner

Natalie

View all 117 items

Reviews

Average item review
5 out of 5 stars
(1265)
See reviews that mention:
quality 130 shipping 159 customer service 154
View all 1265 reviews

Updates

It's with a heavy heart that I have decided to close my business. Please see post on Instagram. Reductions of stock have started. heart
View all 81 updates

About

It all happened by chance, but maybe it was fate!

My parents always joked about what I was like as a child. I was always taking toilet roll tubes and empty washing up liquid bottles to 'make something' with. I've always enjoyed getting messy and being creative. One Christmas my mother bought me a card making kit, it was the best present ever! It snowballed from there to where i was buying lots and lots of paper, scissors, glue dots, stickys.....you name it! I mainly made cards for family, but eventually started selling them online.

Crafts and creating something has evolved from buying my first Cuttlebug die cutting machine. I bought this for my card making but soon realised i could cut felt from the die cuts too. I love felt, i adore the colours, the texture, how easy it is to work with and the possibilities of what i can make with it!

Selling die cut felt on etsy has developed from buyers asking where i got the felt shapes from for my cards. From that i started selling to individuals, and someone suggested Etsy to me. My little Etsy shop has grown and i love that i have a little part of the crafting world on here. I cut all the felt myself and package them to ship.

Shop members

  • Natalie

    Owner

    Lover of felt, ribbon and buttons!

Shop policies

Last updated on March 9, 2018
Welcome to Natalies Crafts Felt Supplies, i am a huge lover of felt, buttons, ribbons and haberdashery.

Follow me on Instagram: NCFeltSupplies Share what you have made with your new supplies #NCFeltSupplies

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
- If you are not happy, please contact me. I will try to rectify the situation for you. You are entitled, to a 7 day cooling-off period under the Distance Selling Regulations. This means, that if you decide you do not want an item for any reason (other than damaged or faulty goods) you must tell us, in writing, within 7 days (maximum) of receiving your item that you do not want it. You will be asked to return the item to us within another 7 days (maximum) and in the same condition you received it in. No returns or refunds will be offered after 7 days of receiving communication that you wish to return.

- Please note that the cost of returning the item is the responsibility of the buyer and this will NOT be refunded.

- Royal Mail aim to deliver internationally within 5 working days, this is from dispatch. However, this may take longer due to customs and procedures within other countries. In some situations it may take as long as 8-10 weeks to arrive.

- No refund will be offered after 50 days from purchase.

- If the item is lost, I will investigate the issue to the best of my ability, please allow 40 working days for item to be delivered. Please contact me in the first instance if your item hasnt arrived. If you haven't contacted me by the 40th day I will assume that your purchase has arrived safely.

- If damaged upon arrival, contact me and we can discuss how to rectify the situation.
Payment
- I accept paypal payments via Etsy. You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account

- All processing times can be found on the listing. Once the item is posted and you wish to cancel, please take in the delivery of the item and contact me to arrange for the item to be returned to me. You will need to meet this expense.
Shipping
- Once payment has cleared your item will be posted within 3-5 working days.

- The shipping cost listed includes not only the cost of postage, but also the cost of any packaging materials. Purchases are sent without tracking as standard. I aim to ship 1st class within the UK, your parcel will be sent 2nd class in some cases. For example - size of box required to ship your items safely!

- Please ensure your address details are correct when making the purchase, the address i am given is where i will send your item. Let me know if its an alternative address.

- I take lost and/or stolen mail seriously, therefore if a parcel doesn't arrive, I put in a claim with Royal Mail. This will involve me filling out some paperwork to show when it was posted, where the package was being sent and the value. Royal Mail will investigate and if shipped internationally, they will contact the Postal Service within your country also. This will take up to 90 days for Royal Mail to investigate and then will come back to me with a conclusion.

- Shipping upgrades are offered for UK, EU and world wide buyers. This service is an additional cost to the Shipping price that you paid in the listing. This provides a signature upon delivery - therefore you will need to be available to receive the parcel at the address you have provided. Your item will not arrive any quicker and this is not a faster way to deliver your item. This is a cost in additional to your shipping cost from your listing but provides both with a service that your item has been signed for and delivered.
Additional policies and FAQs
- Please convo me if you have any problems. As soon as the item is posted i will mark your item as shipped. You can find this information under 'your purchases'.

- Felt colours: I try very hard to accurately represent the felt colour through photographs and description. There will be some colour variations between batches. Also some people don't realise that the colour of the image can vary widely from one computer monitor to another.

- Returns: no refunds or replacements will be offered after 50 days from purchase.

- Custom charges: Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.

- Messages: Please contact me in the first instance if you have any question about an item or your purchase. Please can I ask that all convo's/messages are friendly and respectful, I will report any instance of bullying or harassment by following Etsy reporting procedures. By working together I am sure we can resolve an issue.

- NCFeltSupplies is not liable for what you do with the felt or items purchased from the store and who you sell your items to. We are not responsible for any imperfections, damage, or casualties that result from the use of our felt. Purchase of our items means that you are in agreement with our terms and conditions

- Working days refers Monday to Friday.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Natalie, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ncfeltsupplies [!at] btinternet.com

More information

Last updated on Aug 19, 2017
Frequently asked questions
Sizing details

Sizes and measurements are provided in each and every listing, please read the listing description carefully before purchasing.

How long will it take for my order to arrive?

Standard shipping from the UK applies to all parcels. Estimated delivery times are shown below:

UK delivery 2-4 working days
Europse delivery 3-5 working days
USA delivery 5-10 working days
Rest of world 5-20 working days

All parcels are subject to custom checks within your home country which can add to shipping times.

Processing times

Ready to ship items are usually dispatched in 3 working days, this includes felt sheets, felt balls, ribbon, haberdashery etc.
Die cut felt shapes are usually dispacthed in 4-6 working days.

Processing times are subject to change due to size of your order and current orders to process.

Can I get this felt shape in a different size?

The size of the felt shape is provided in the listing description. In most cases there is no alternative size available. I use metal dies and these cannot be changed. In some cases I can source alternative dies, a fee applies for this service.

Can I have my tracking number for my order?

Parcels are sent standard service from the UK with no tracking. There is an upgrade option for you at check out if you would like your parcel to be tracked. This does not process your order quicker and it is not an express service. Tracking is not a standard service in the UK.