Nai'a Wood Designs
NaiaWoodDesigns' Shop Policies
All jewelry purchases include a gift box for storage and gift giving.
TRADES/CUSTOM ORDERS: I happily make custom items and trade my items, so if you want something, convo me and show me what you've got!
After ordering, please pay me within 48 hours. If you have not paid within 48 hours, I will cancel the sale and relist the item unless you contact me.
All items are ready to ship and will typically be sent off immediately. In some cases I may be delayed. To check when your item has shipped, log into 'your etsy' and go to 'purchases'. I will update the "shipped" checkbox immediately prior to shipping your item. I will not usually convo you with a ship date.
Shipping times: I use USPS first class mail which takes 3-5 days within the US. However, please allow up to 6 business days (not including holidays and weekends) to receive your order after I ship if you are in the US. International orders can take up to 3-4 weeks to arrive, although most shipments to Canada, the UK, and Europe arrive within 7 days. If you have not received your order within 6 business days for US, 21 business days for Int'l, PLEASE convo me before leaving negative feedback and I will track the package. If it gets lost in the mail, I will ship a free replacement. All US orders have delivery confirmation and insurance.
**For multiple item customers** I realize that if you order 3+ items, the shipping cost becomes expensive. I will use priority (if you like) and refund you what I can less actual shipping and handling charges. For instance: If you order 4 items and it charges you $11 shipping, I will ship priority. Lets say the actual charges come to $5. My boxes cost roughly $3 for 4 items, and I add on $1.25 for gas/wear and tear/my time to package/shipping envelope if needed/bubble wrap/etc. I will then refund you $1.75. This is an approximate example, if you order more or less, this number will vary. I don't strive to make money off shipping, but do want my expenses covered. If you'd like your multiple items placed in ONE box to save money, convo me for a refund.
Refunds and Exchanges
If the item arrives to you damaged due to the post office, please send me photos of the damage and I will ship you a replacement immediately.
If you are unhappy with your item, please message me within 48 hours of receipt. Please do not leave neutral or negative feedback. I am very easy to work with.
My return policy: If it wasn't what you were expecting, you may return it for a paypal refund less 15% and shipping charges or exchange it for anything in my store (same value or less). IT MUST BE IN ITS ORIGINAL CONDITION for a refund. If you have damaged it, I cannot issue you a refund. I cannot resell returned items, so I can only refund 85%.
To return the item, please convo me to get my address. Next, 1. Mail the item to me in its original condition with its box. Use delivery confirmation, because if it gets lost in the mail I cannot refund you. 2. Once I receive the item, I will cancel the transaction on etsy so i can recover the fees they charge me. 3. Once etsy cancels the transaction, I will give you a paypal refund.
I will only provide one free repair per customer. The replacement will be shipped in an envelope wrapped in bubble wrap.
Additional Policies and FAQs
While I have done my best to use sturdy materials, they can be broken if mishandled. I recommend storing these items in their box (included in your purchase) or another container. The wood is a natural material, so fading is likely if left in direct sunlight. Clean with alcohol. The sterling silver and silver plating will require occasional cleanings with a special cleaner to retain its gleam. Test in an inconspicuous place first to ensure the cleaner will not damage the metal.
FEEDBACK: I highly value my feedback and the feedback I leave for you too! As an artist and shop owner, I am only as good as my product how I treat my clientele. I like to maintain a high level of customer satisfaction, and I want you to be happy with your purchase forever. If you like them, please leave me feedback and I will do the same for you.
Last Updated June 6, 2013