NaiadSoapArts' Shop Policies
My name is Erin and I am the owner of Naiad Soap Arts. I create all of the products you see in the shop! My goal is to create soaps and bath products that are as natural as possible, using only safe botanicals, clays, essential oils, fragrance oils and cosmetic grade or natural coloring. I also love fun designs and interesting scents and am always open to suggestions!
I accept paypal, checks or money orders. If I do not receive payment in 7 days after purchase I will cancel an order. A reminder email will be sent 24 hours before canceling an order.
All custom listings will stay listed for seven days and then will be taken down if customer has not paid.
If you accidentally put something in your cart and decide you don't want to buy, no worries, just shoot me a convo and I will have the transaction canceled.
Items ship in 24-48 hours domestic and 24-72 hours international
I am happy to combine shipping on large orders into a Priority Flat Rate Box. $9.80 Domestic, $37.50 international. International orders including soap and lip balm only may be eligible for a Flat rate envelope for $11.95.
International customers please note that there may be restrictions on botanicals and other natural ingredients shipped to your country. I will do my best to inform you if you have purchased a restricted item.
Refunds and Exchanges
Due to the nature of the product I do not accept returns. If you are unhappy with a product send a detailed description of the problem via etsy convo or email at erin [!at] naiadsoaparts.com and we can negotiate a refund or exchange.
Additional Policies and FAQs
I wholesale some of my items. If you are a retailer and would like information please send me an email at erin [!at] naiadsoaparts.com for policies and pricing.
I am happy to work with you on custom and large orders. I specialize in party favors and wedding favors. Custom packaging can be arranged.
Last Updated February 4, 2011