Nanagracy

Suppliers of Japanese Fabrics and Zippers

City of London, United Kingdom · 2625 Sales

Nanagracy

Suppliers of Japanese Fabrics and Zippers

City of London, United Kingdom 2625 Sales On Etsy since 2010

5 out of 5 stars
(974)

Nanagracy is taking a short break

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Note from shop owner We are taking a short break :)
We will be back on 10th August 2016.
Contact us by dropping a message and we will try to respond you as soon as we have the WIFI connection :D

Note from shop owner

Last updated on Jul 22, 2016

We are taking a short break :)
We will be back on 10th August 2016.
Contact us by dropping a message and we will try to respond you as soon as we have the WIFI connection :D

Ervina Zhou

Contact shop owner

Ervina Zhou

Shop policies

Last updated on April 18, 2016
Welcome to my little shop!
All my fabrics are imported from Japan.
Each print design is produced in limited quantity per batch. Drop me a message for more information to the inventory of specific design. I will reply you within 48 hours.
Tips: Combine your order and get a cheaper combined shipping fee. Drop me a message with your order list and I will do the postage calculation.

Accepted payment methods

Payment
I accept payment through PayPal. You can use a credit card to pay with PayPal if you do not have a PayPal account. Please make payment within 3 days after order is placed.
Shipping
DELIVERY
Once payment is done, items will be packed in plastic bag before placed into an envelope and dispatched within 2-3 business days.
Please note following delivery methods:
1) 2ND CLASS UK STANDARD via Royal Mail within UK
2) INTERNATIONAL STANDARD MAIL via Royal Mail for the rest of the world*

Do note that these STANDARD mails DO NOT come with TRACKING NUMBER. If you wish to have TRACKED MAIL, please send me a message before purchase. An EXTRA charge will be applied for either TRACKED mail or TRACKED/SIGNED mail.

* Delivery to Saudi Arabia is via "SIGNED FOR" mail. Do note that this is not a TRACKED MAIL. Package will obtain a specific number but it is not a tracking number. You will need to sign to confirm receiving the package.

DELIVERY TIME
Delivery within UK will normally take 3-5 business days and to the rest of the world depending on location will be around 1-4 weeks.

CUSTOM ORDER or COMBINED SHIPPING
For custom order, postage / shipping fee will be calculated separately. Please contact me for a postage quote (highly recommended: COMBINED SHIPPING fee is/may be cheaper). A postage quote will be sent to you before a custom listing is set up. There is no obligation to go ahead with the order if the quoted postage is out of your budget. Custom listing will be only be created upon your confirmation.

DELAY or LOST / UNDELIVERED ITEM
Please drop me a message if your item has not arrived within expected delivery time. Some packages will take longer than others due to post delay or custom clearance. Please bear for 1-2 weeks more than above given delivery time.
If you still do not receive your item, please inform me and I will file a claim with Royal Mail. This claim is only accepted at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date. The claim process will take about 45 days or longer. A refund will be done once I receive the compensation from the post.

CUSTOM DUTY
Buyer has the responsibility for payment of any import and customs duties or taxes.
Refunds and Exchanges
Photos are taken using natural lighting to get the true actual colour. However, it may slightly differ on different gadgets or monitors. A refund due to slight colour difference is therefore not allowed.
Refund can only be done by wrong delivery due to my mistake e.g. wrong design or wrong colour.
Please contact me within 3 days upon receiving your package. Item to be replaced or refunded must be unwashed and as new as the condition you received it. Replacement or money refund will only be done upon receiving of returned item.