NanfanJewellery's Shop Policies
Thanks for stopping by my policies page! Please read them to ensure the best possible experience with your purchase.
Did I forget to explain something? Feel free to contact me.
If you see an item but you want a different finish or stone do ask. I will try to put the piece together for you as you want it.
I hope very much that you will be pleased with your purchase.
I accept credit and debit card payments via PayPal. You do not need an account with them to use this service.
I ask for up front payment for everything, including custom orders.
.In-stock items are usually shipped the working day after I receive payment, but if you order a custom or made to order item it will take slightly longer, normally between 2-5 days. If you need the item for a specific date, let me know and I will do my best to help.
I gift wrap everything ready to give as gifts. Multiple items ordered at the same time will be wrapped together.
.I use Royal mails First Class within the UK and International Airmail option everywhere else for any item costing less than £45. It is cheap and keeps the cost down for my customers.
This means that your item is not tracked or insured. If you want that extra safety and to be able to follow your goods, PLEASE use the shipping upgrade option at check out.
For more expensive items you will automatically pay for a tracking service which is insured for £50.
.Delivery times vary depending on your location and your country's security & customs policy. Once shipped, please allow 2-3 working days for delivery to the UK, 7 days to Europe, and 7-28 days to Australia, USA and Canada.
.Customers are responsible for additional costs, such as customs, duties, VAT, taxes, etc. Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for an estimate before ordering.
Refunds and Exchanges
If for any reason you would like a refund or exchange, or if you wish to return an item, please email within 14 days of receiving the item. Please state the reason for the return in the body of the email.
Please note that jewellery made to order with initials, words or similar specific to you cannot be returned (unless the item is faulty).
Goods must be returned directly to me in protective/adequate packaging. The item must arrive with me in perfect condition. Postage costs for returned items are at your expense (unless the item is faulty), and I am not responsible for goods lost or damaged in transit.
In the event of an item being faulty or damaged, you should notify me in the first instance before posting the item back. I will then send you a new item or make you a full refund at no cost to you.
A cancellation form can be provided at your request.
Additional Policies and FAQs
As a resident of UK I fully adhere to the EU regulations laid down on Distance Selling.
You can read them in full here:
The majority of the jewellery I make uses sterling silver components unless otherwise stated in the description.
In accordance with UK law (The Hallmarking Act 1973), if the total metal weight of the jewellery is below 7.78g there is no requirement for the sterling silver component to be hallmarked by an Assay Office.
The vast majority of the jewellery items I sell falls within this category. I have therefore opted not to hallmark these items in order to be able to bring you personalised jewellery at the best possible price - so you don't have to pay for hallmarking that is not required. This does not in any way lower the standards or quality of the items I sell - and the majority will be stamped 925 for sterling silver. It's exactly the same material, it just hasn't been assayed.
Every item advertised which weighs more than 7.78g is hallmarked by Sheffield Assay Office as an additional guarantee to you of the purity of materials used. This service is included within the item price you pay for your personalised jewellery. Unfortunately having an item assayed can take several weeks longer than un-tested items, as it is out of my hands when with the assay office. However, I'll do my best to get your jewellery to you as soon as possible.
Nanfan Jewellery is based in Sheffield, UK
Last Updated April 13, 2015