NannaWooHandmade

Eco Resin jewels and homewares, made in Australia

Bicheno, Australia | 886 Sales

NannaWooHandmade

Eco Resin jewels and homewares, made in Australia

Bicheno, Australia 886 Sales On Etsy since 2012

5 out of 5 stars (180)

Announcement   SALE SHOP NOW OPEN!
Exclusively discounted items from Nanna Woo Handmade.
To see more from our current stock and collections head to:
https://shop.nannawoohandmade.com/epages/nannawoohandmade

Announcement

Last updated on Feb 2, 2019

SALE SHOP NOW OPEN!
Exclusively discounted items from Nanna Woo Handmade.
To see more from our current stock and collections head to:
https://shop.nannawoohandmade.com/epages/nannawoohandmade

Hanna Woolley

Contact shop owner

Hanna Woolley

View all 53 items

Reviews

Average item review
5 out of 5 stars
(180)
See reviews that mention:
shipping 18 customer service 11
View all 180 reviews

About

Two things have influenced me to create:

1: My mum. An amazing quilter and all-round beautiful person!

2: My kids. ratbags!!! Just kidding, they are awesome children who make me laugh and melt my heart

Around the web

Shop members

  • Hanna Woolley

    Owner

Shop policies

Last updated on April 4, 2017
Welcome to Nanna Woo Handmade! Thanks for taking time and interest in my work...I hope you find that something special you are looking for...

I am always adding new items, so please check back often so you can see what new things I am creating. You can also follow me on facebook and on my webpage www.nannawoohandmade.com to see what will be coming into the shop!

If you need assistance checking out or using PayPal, please refer to Etsy help here: http://www.etsy.com/help/article/339

Accepted payment methods

Paypal Visa Mastercard American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Refunds and Exchanges

Q: Do you offer refunds or exchanges?

A: If your order arrives and it does not meet your expectations, please let me know and we will work on it together! I accept returns within 14 calendar days of the delivery date. Buyer pays for return shipping and forward shipping. I do not refund shipping charges or fees. Exchanges are handled on a case-by-case basis; please contact me for more information.
If you have just changed your mind about the item, again, contact me and we can talk it through. Generally, refunds or an exchange are reserved for the unlikely case of a faulty item.
Payment
Q: What payment methods do you accept?

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A: Nanna Woo Handmade accepts Paypal for all purchases. Bank transfer is available for Australian buyers only. Please make payment within 24 hours (48 hours for bank transfer to clear). If I do not have any communication from you about your payment being delayed, I'm sorry, but the item will be re-listed 48 hours from when the purchase was made.

Let me know if something is not working for you and I'll help you out!
Shipping
Shipping

Triple check your shipping address. I want to make sure it gets to you and I'm sorry I can't take any responsibility for the supply of incorrect information!

Q: What are my shipping options?

A: I send all packages standard post using Australia Post. If you require additional insurance please let me know so I can arrange it for you BEFORE you checkout.

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Q: Do you ship internationally?

A: Sure do! We use the below link to work out the cost of postage plus take into account the purchase of satchels and packing materials. Please contact me directly if you have any questions about it.

Here's a link to help you out with an approximate cost of shipping
http://auspost.com.au/apps/international-parcel.html


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Q: What are your order processing times?

A: Your purchase will leave my smoke-free, ocean-side, clean-air, creative home within 72 hours of cleared payment. Our post leaves our little town at 2pm on Monday to Friday

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Q: What about gift-wrapping and packaging?

A: All orders are carefully packaged so they arrive safely to you! I try and use recycled packaging while also making it aesthetically pleasing and exciting when you open it! If you would like me to include a special gift message, please indicate so in the message to seller section of your invoice while checking out. These are complimentary!

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Q: Do you ship with insurance?

A: The cost of additional insurance is not included in the shipping price, but I am happy to add this service to your order should you prefer it. Just contact me and I will send you an invoice for the additional costs.

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Q: Is my order trackable?

A: For Australian orders, Australia Post offers a service with a trackable code that can be "watched" online. For international orders, your postage does not include this service but can be paid for by the buyer. Please convo me to get you a quote!

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Q: Can you express my order? I need it fast!!

A: Sure can! You just need to convo me first so I can alter the charges for you and get the correct postage product. Just remember, your parcel is leaving a small town of 700 people, 2 hours away from the major cities of Hobart and Launceston which puts us outside the overnight zone... But then again, you might just be lucky and get it the next day!

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All items will be shipped out within 1-3 business days (handling time)after payment received.
Additional policies and FAQs
Q: Do you offer your items wholesale, or quantity discounts?

A: I sure do, just convo me for wholesale price-list and ask about quantity discounts! But remember, you must be a retailer to buy wholesale.

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Q: Do you do custom orders?

A: Right now we have to be a hold on custom orders. We always want to say yes yes yes! But we are now just too busy I'm sorry!!!

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Q: Does Nanna Woo Handmade use Eco-friendly products?

A: Yes! I love doing my best to reduce my footprint on our precious planet as I'm sure you do too! Some of the silk I use is a waste product; where stated, the vegetable dyes I use are ethically sourced (no harsh chemicals here); the cards I stitch are onto 100% recycled paper with some brands of paper using soy-based inks, as is the envelope and the card you will receive jewellery on as well as my swing tags all 100% recycled paper! Most feathers are a byproduct of the meat industry.

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*A Note About Feedback:

I truly value my customers and I want you to have a really positive shopping experience! If something is not quite as you expected and you are considering leaving anything other than positive feedback, I request that you contact me first so that I can have the opportunity to address any concerns. Thanks so much!

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Q: Anything else I should know?

A: All the items listed at Nanna Woo Handmade are solely creators Hanna in Tasmania and her sister Gabby in Melbourne