TheFrenchEye

If you are not satisfied with your purchase, I will exchange your item(s) or refund your money (minus shipping costs) up to 14 days after you have received your order. You will be responsible for returning items in their original condition as well as return shipping costs.

I accept payment by credit card, PayPal and Etsy gift cards.

If you have any questions about the checkout process or change your mind after placing an order, please contact me so I can resolve the matter as promptly as possible.

Please pay for your order within 5 days and your order will only be shipped when I have received payment.

Your order will be shipped to the address listed on your ETSY RECEIPT, not your Paypal address. Please make sure it is the correct address. If a package is returned to me because of an incorrect address, I will have to charge for shipping again.

SHIPPING TIMES
Prints are normally shipped within 4-6 business days of receiving payment via USPS. They are printed upon ordering by a professional lab. I will send you a confirmation email after your order has been shipped.

CUSTOMS CHARGES
Items that are shipped outside of the US may incur additional fees, taxes, tarifs, duties, or customs charges. Since I cannot predict or calculate these charges, the buyer is responsible for their payment should they occur. Returns will not be accepted due to customs fees.

DAMAGED GOODS
If your order arrived damaged, please contact me via convo or email. I will have a replacement sent to you immediately.

CUSTOM ORDERS
I love doing custom orders! Just send me the specifics of your request, and I am on it!

Crop requests, size and color changes, subject ideas, different mediums (canvas, etc.)... you name it. I am happy to advise for existing items as to whether they work with any specific request you have. (i.e. sometimes a print would lose quality at a certain size based on its resolution, etc.)