NatureBeads' Shop Policies
Hello and welcome to our Nature Beads Etsy Shop!
I'm Lilian aka "Lilly" curator and owner of NatureBeads. I'm obsessed with sunsets & nature. Love interesting things and I'm crazy about colors. In deep love with German shepherds and my camera is my second best friend. I'm not the best cook, but I'm true food lover. We can put all that as "Just love all the little things in life!"
Nature Beads is a mixture of everything we create, curate and find interesting during our travels and I'm happy to share them with you. :) Enjoy!!!
Follow my journey:
*Follow me on INSTAGRAM: http://instagram.com/NatureBeads
*FACEBOOK: LIKE us on Facebook for special promos http://www.facebook.com/NatureBeads
From all of us at Nature Beads, we wish you the best!
Enjoy life and laugh hard today *;*
♥ We accept Paypal and Direct Check out through Etsy.
♥ Sales tax will be collected on items shipped within Florida.
If you need help with checkout, please read:
We ship Worldwide!
♥ WHEN WILL MY ORDER SHIP: Most orders will ship same-day if it's placed by noon. But, allow us 24 hours to ship it out. If we have a delay, we will notify your ASAP. NOTE that leather orders will take 2-4 days to ships we make them in house once we receive the order. We will ship the leather out once it is fully dried to avoid any issues.
We ship via USPS, unless other requests are made and if you wish to expedite your shipping, please convo me before checkout and we can make alternate arrangements.
♥ SHIPPING ADDRESS: Please make sure that the address you have on the order is the correct address. We print labels through Etsy and it will pull up all your info from the order. If you have a different shipping address, please let us know ASAP.
♥ INTERNATIONAL ORDERS SHIPPING: All international orders will ship via USPS First Class International Mail or Priority mail if shipping paid is close to the actual cost.
*********** NOTE that First Class Mail packages will have tracking until the package leaves the US customs agency in Miami, NY or LA. After that point, it will not be trackable. International shipments can take up to 3 weeks. Please hold on and be patient! To get a tracking #, we can ship via UPS. Please let us know if you wish your order to ship UPS. ************ We also offer Insurance options during the checkout, unfortunately we cannot control shipping once it leaves the USA, so we highly recommend to add *Insurance* to your order. We can't be responsible for lost packages overseas! **********
More info here: http://pe.usps.com/text/imm/immc2_022.htm
♥ International Customers: We are not responsible for any customs, import fees, tariffs, taxes or duties fees, etc.. Please check the rules and regulations for your country before ordering. We are not responsible for any such fees.
♥ EXPEDITED SHIPPING: This option is now available at check out. if you have any questions, please let me know.
♥ We ship to the address on your invoice. If your items are returned to me, postage will need to be paid again. I am open to work with you (customer), please understand that if the package is delivered to your old address, because your account is not up to date, please understand that this is not my responsibility.
♥ PACKAGING: Packaging supplies such as bubble wrap, foam peanuts, etc. are 100% recycled. We get a lot of supplies in and re-use a just about everything we receive. We too love our world, less plastic we use means less trash in the environment.
♥ DOMESTIC DELIVERY TIME IN THE USA:
*Priority Mail Service: Arrives within 2 to 3 business days, excluding holidays.
*Express Overnight Service: Arrives within 1-2 days from the day shipped to arrive. We usually drop off packages at 4:00pm and many will not make it for next day delivery, so we cannot guarantee it, sorry!
*Ground Service (First Class Mail): Typically arrives in 7-10 business days. In rare instances this service can take up to 14 days to deliver.
♥ A FEW MORE THINGS:
*Please note that insurance is OPTIONAL and we are not responsible for any lost or damaged order when not insured. Insurance is available at check out.
*We don't ship on weekends and holidays.
*By making a purchase you agree to the following terms and conditions as stated in our policies.
*We combine items if order has not been shipped out.
Refunds and Exchanges
7-Day Money Back Guarantee… Please shop with confidence!
I want you to be happy with your purchases! If for some reason you are unhappy with your purchase, please contact me within 7 days and return the item in its original, unused condition (including original packaging & tags). We will issue a full refund minus shipping, no questions asked. Customers are responsible for shipping cost on returned orders back to us.
♥ Items not subject of return:
*All cut cording of all types / leather cording / leather straps sales are final
*All custom made orders are final
*Custom cut / dyed items
*We also have a few listings for "AS IS". Those items are reduced to lowest prices and are final sales.
USED or Modified items WILL NOT be accepted.
♥ EXCHANGES: We do not process any exchanges. If you need to return an item and re-order it, we will grant you a refund (minus shipping) and ask you to purchase the item again as we cannot be responsible for return shipping.
Additional Policies and FAQs
1. OUT OF STOCK ITEMS:
We are currently stocking thousands of items. Most items are in stock as listed, and often we have even more on hand then listed. However, occasionally an item listed may be out of stock. We try our best to avoid this, with so many items and custom orders going out, we may run out of an item. If that occurs, we will email you to right away and give you an update. We can exchange colors, items, hold the item in back order or issue a refund.
Etsy has a new five star system. If you are pleased with your order and service, we would greatly appreciate if you can leave us five stars. If you have any issues with your order please contact us so we can work with you. We are real people (humans) and may make an error. We will correct any issues if contacted. Please convo us!
3. WE WANT YOU TO BE SAFE:
Please note, all items are not intended for children 14 and under. Even though some of our items are natural, we do not advise their use for baby teething or chewing uses.
4. GET IN TOUCH:
Please contact us via email at info [!at] naturebeads.com or give us a call at 386-530-4856. Make sure to inform the date of purchase, your ETSY user ID and name or code of items purchased. This information will help us to get back to you as quickly as possible.
5. VARIATIONS and ONE OF KIND PIECES:
Please be aware that natural products can present variation on color, shape and size. Each dye batch will also present a slight variation, so just to make sure you have the same bead color, get as many beads as possible to finish your project. Some of our beads and jewelry are “One of Kind” and we may not get it again.
*Organic Leather Straps: keep in mind we are talking about 100% natural hides, from real lovely animals. They have stretch marks, scratches and scars just as we do. Those marks can not be removed from the hides and we actually think they give an extra organic touch and appearance to the pieces. Even though we make several straps from the same hide, they will vary from one to another.
*Sea Glass beads will present a variation on color, size and shape of beads.
*Acai Beads are made in house, at our studio in South America. They will vary in size and sometimes shape. Mostly seeds are round ranging from 8-10mm. They're 100% natural and the core is similar to wood. They're very light weight and used often for yoga, praying bracelets, etc.
*Tagua is made in Brazil & Ecuador. We use the best ECO-AZO free dye in the market. They're colorfast, light weight and every piece is made by hand.
6. PIECES MAINTENANCE:
Natural products require extra care. Please avoid contact with water or sun expose. Wood oil is also welcome for seeds and wood pieces/beads and make sure you keep your natural jewelry/beads in a dried place.
*To keep your Tagua beads with that beautiful shining, you can use a little wax in a cloth and rub the beads carefully.
7. WHOLESALE / CUSTOM ORDERS:
We would love to work with you. Wholesale options are available, as I gather and curate all of these goods directly from their source.
Questions, please just convo me.
We ship from Grandin, Florida the Sunshine State!
Last Updated June 2, 2015