NatureLoftArt

Artistic Creations for Admirers of the Natural World

Chester Heights, Pennsylvania | 66 Sales

NatureLoftArt

Artistic Creations for Admirers of the Natural World

Chester Heights, Pennsylvania 66 Sales On Etsy since 2012

5 out of 5 stars (29)

Announcement   Welcome to Nature Loft Art Studio!

Announcement

Last updated on Mar 6, 2019

Welcome to Nature Loft Art Studio!

NatureLoftArt

Contact shop owner

NatureLoftArt

Reviews

Average item review
5 out of 5 stars
(29)
See reviews that mention:
quality 2 shipping 2 customer service 8
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Shop policies

Last updated on December 16, 2018
Welcome to Nature Loft Art's Policy Page.

Information regarding payment, sales tax, shipping, cancellations, returns, and refunds follows.

Nature Loft Art aims to make all customers happy with their purchases and the services offered by the studio. If you have any questions or concerns, please do not hesitate to ask or share your thoughts!

With Sincere Sentiments,
Nature Loft Art

Accepted payment methods

Paypal Visa Mastercard American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
RETURN POLICY:

I stand by my work and do my best to create your piece to look like the photos representing the work. I am confident you will be happy with your final artwork or product, therefore I offer this assurance.

However, returns are accepted within 7 days for a full refund, if you are not completely satisfied. (See below RETURN POLICY FOR CUSTOMIZED/PERSONALIZED ITEMS.)

Return the item in the original condition and packaging, and notify me via email that you are making a return. Please state the reason for your return. In the case of damage occurring during shipping, please document any damage or evidence of mishandling by the shipper immediately for insurance claim purposes. Convo me if this is the case, no later than two days after receiving your order.

Return address: NLA, PO Box 396, Chester Heights, PA 19017.

Return postage is the responsibility of the buyer, unless there is a claim of damage, or in the case of an error on the part of Nature Loft Art. Shipping costs of the item to the customer is not refundable, except in the case of damage or Nature Loft Art's error.

RETURN POLICY FOR CUSTOMIZED/PERSONALIZED ORDERS: Customized or personalized orders can only be returned for a full refund if they are damaged in shipping or there is an error on the part of Nature Loft Art.

If you are dissatisfied, I will give you my best effort to correct a problem. If you still want to return the item, you can return it for a refund of the item minus 35%, to cover the portion of the item that is not re-sellable due to personalization. Shipping costs are not refundable, unless there is damage in shipping or an error by Nature Loft Art.

Buyer is responsible for return shipping cost, unless the return is due to damaged shipping or Nature Loft Art's error.
Payment
PAYMENTS: Payments are collected by Etsy, and distributed to the studio from Etsy. Etsy accepts Visa, MasterCard, American Express, Discover Card, and Pay Pal. Refunds are made through Etsy as a credit to the original method of payment.

SALES TAX: 6% Sales Tax is added to the final bill for Pennsylvania residents. Items are shipped from Pennsylvania. No sales tax is added for an order shipped out of state.

SHIPPING FEES: Shipping fees include the cost of shipping, mailing supplies (boxes, padded envelopes, packing, etc.), and insurance for the cost of the item(s).

CANCELLATION POLICY: Nature Loft Art accepts cancellations of an order, if you contact the studio within 24 hours of placing the order. If the item has already shipped, you will be responsible for shipping costs, both to your location, and return shipping. The sooner you cancel your order, the less likely the item will have shipped, so notify the studio as soon as possible.
Shipping
CHRISTMAS ORDERS:

PRIORITY OR EXPRESS SHIPPING: REQUEST CUSTOM LISTING FOR UPGRADE.

Personalized items are no longer guaranteed for Christmas delivery.

Nature Loft Art ships via USPS. No international shipping at this time. Deadlines for the following types of shipping follow:

•United States Postal Service First Class Package Service: December 20
(Not guaranteed for Christmas delivery. Takes 3- 5 business days. Estimated arrival provided upon shipment of item.)
•USPS Priority Mail: December 20
(Not guaranteed but generally arrives in 1-3 days.)
•USPS Priority Mail Express: December 21

During the holiday shipping season, USPS will make Sunday deliveries for Priority Mail packages nationwide.

Priority Mail and Express shipping will incur an additional charge for upgraded shipping. Please contact Nature Loft Art to create an upgraded shipping quote for you.

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IMPORTANT ANNOUNCEMENT ABOUT SHIPPING:
Nature Loft Art is in the process of moving the studio location. For this reason, the shipping times listed below are temporarily expanded to 3-5 business days to ship most items. (See customized orders below). If items are able to be shipped sooner, they will go out as soon as possible, but cannot be promised. If you have specific needs, please contact the studio as soon as possible, and the best effort will be made to accommodate you.
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SHIPPING:

(***See above CHRISTMAS ORDERS***)

Purchases are shipped out within two business days of receiving the order once a payment is processed, except for customized or personalized orders. (For customized/personalized orders - see below). Most non-customized items will be shipped out the next day.

You will be notified by email when your item(s) has shipped. Shipping for most items is by US Postal Service First Class Mail. Some of the heavier items are sent Parcel Post or Priority Mail. If you want Priority Mail or Express Shipping, please convo me, and I will quote you a price with an estimated date of delivery. The framed beach sand paintings are sent priority mail.

SHIPPING GUIDELINES: Allow 3-5 days for First Class Mail; 1-3 days for Priority Mail; and 1 day for Express Shipping.
Additional policies and FAQs
REPRESENTATION OF ITEMS: The photographs which depict my products are the best representation I can provide of what the actual pieces look like, however there may be some variation in color due to viewing on different computer monitors. Jewelry, watches, index cards, soaps, candy, and other "props" are not included with items for sale, and are for display purposes only. Refer to the item description. If something is included, it will be listed in the item description.

CUSTOMIZED/PERSONALIZED ITEMS:

****IMPORTANT ANNOUNCEMENT: Due to Nature Loft Art Studio moving, processing times are longer for customized/personalized orders, and it may take up to 2 weeks for your item to ship out. Beach Sand Paintings will still process within 3 weeks.*****

Your artwork will be created when you supply the personalized information you want inscribed on your piece at the time you place your order, and also send your approval to Nature Loft Art, once you receive the studio confirmation message containing the details of your order. Please send your confirmation message back promptly to avoid delay of your order. If Nature Loft Art does not hear back from you within 3 days, it will be assumed that all details are correct and your customized or personalized order will be created with the information contained in the confirmation message. You will be responsible for any errors, if you do not confirm the details of your order, therefore it is important to keep communication open with the studio after you place your order, and until you have received your order shipment. Occasionally, there will be a question or situation that comes up when creating the work, that I will want to contact you about, although this is rare.

Each piece is unique to each customer. I strive to create artwork as close to the listing photos as possible, however variations will exist. The photos in the listing represent a prototype. For example, with the customized Beach Sand Paintings, shells will be a similar assortment, but may not be exactly the same.

Please allow 3 weeks for a Beach Sand Painting to be created for you. This does not include shipping time. If you need the item in less than 3 weeks, please convo me.

A personalized Christmas ornament will take 3-5 days before shipping to create. (***See IMPORTANT ANNOUNCEMENT above***)

PRIVACY POLICY: Personal information will not be shared, except as is needed to process the order only. For more details refer to the Etsy privacy policies (click on “Policies” at the bottom of the Etsy home page under "About," and then click on "Privacy Policy" at the top of the next page), and/or PayPal privacy policies (click on "Privacy" at the bottom of the PayPal homepage.) Etsy does not share credit card information with Nature Loft Art Studio.

QUESTIONS: If you have any questions about anything please convo me.