Announcement Welcome to the Nature Loft Art Studio on Etsy!
Welcome to the Nature Loft Art Studio on Etsy!
Yvonne Keith on Feb 19, 2016
This came so carefully wrapped, which I very much appreciated. It looks much better than the dated glossy brass one that was in my kitchen!
Information regarding payment, sales tax, shipping, returns and refunds follows.
We aim to make all of our customers happy with their purchases and the services we offer. If you have any questions or concerns, please do not hesitate to ask or share your thoughts!
With Sincere Sentiments,
Nature Loft Artist
Accepted payment methods
SALES TAX: 6% Sales Tax is added to the final bill for Pennsylvania residents. Items are shipped from Pennsylvania. No sales tax is added for an order shipped out of state.
SHIPPING FEES: Shipping fees include the cost of shipping, mailing supplies (boxes, padded envelopes, packing, etc.), and insurance for the cost of the item(s).
SHIPPING GUIDELINES: Allow about 2-5 days for First Class Mail; about 2-3 days for Priority Mail; and 1 day for Express Shipping.
Refunds and Exchanges
RETURN POLICY FOR CUSTOMIZED ORDERS: Customized orders can only be returned for a full refund if they are damaged in shipping. If you are dissatisfied, I will give you my best effort to correct a problem. If you still want to return the item, you can return it for a refund of the item minus 35% to cover the portion of the item that is not re-saleable due to personalization. Buyer is responsible for return shipping cost, unless the return is due to damaged shipping. I stand by my work and do my best to create your piece to look like the photos representing the work. I am confident you will be happy with your final artwork, therefore I offer this assurance.
Additional policies and FAQs
CUSTOMIZED ITEMS: Your artwork will be created when you supply the personalized information you want inscribed on your piece via email, therefore each piece is unique to each customer. I strive to create artwork as close to the listing photos as possible, however variations will exist. The photos in the listing represent a prototype. For example, with the customized Beach Sand Paintings, shells will be a similar assortment, but may not be exactly the same. Please allow 3 weeks for the item to be created for you. This does not include shipping time. If you need the item in less than 3 weeks, please convo me. A personalized Christmas ornament will take 3-5 days before shipping to create.
QUESTIONS: If you have any questions about anything please convo me.