NaturelandsAndCo's Shop Policies
Thanks very much for your interest in my art. I try to convey my feelings and emotions in my paintings and I hope that you can enjoy them as much as I did while painting them. Fine art is a lovely gift and wonderful interior decoration. You’ll never be disappointed with a purchase from my shop.
You will find most information on shipping and returns on this page.
Payment methods accepted: PayPal preferred, you DO NOT need to have a PayPal account to make a payment and can check out as a guest. Please include your phone number during checkout JUST IN CASE you need to be reached in very rare circumstances. Your item will be shipped as soon as payment is received.
Personal cheques and postal orders: Your item will be shipped as soon as payment clears in my account. Please note that this takes much longer than PayPal.
All paintings are packaged extremely carefully, fully protected and in custom boxes. I personally pack all the items to ensure the paintings do not get damaged in transit. Please see refund policy below on the rare chance your item arrives damaged.
-Most rates are displayed at the bottom of each listing. If your country is not displayed, please contact me for a quote and I can manually add your country at that time.
- I ship all paintings within 3 business days of purchase. If you need the art faster, please let me know in the note section at checkout and I will ship on the following business day. If you need an expedited service, please email me for a quote PRIOR to purchasing.
Customs, Duties, Brokerage Fess
- International buyers are responsible for any possible customs/duties/taxes/broker fees, once the item arrives in country. Always include your phone # when checking out with PayPal as these are required for shipping labels and customs forms in case your local carrier needs to reach you upon arrival.
Refunds and Exchanges
All original paintings are packaged carefully, fully protected and in custom made boxes, but if unfortunately your item is damaged during shipping, please contact me as soon as you receive the shipment.
Returns: All items in my shop are described and photographed as accurately as possible, although variations in individual PC monitor hues make it impossible for every artwork to look EXACTLY the same on every PC.
Returns and Refunds: in accordance with the new EU regulations, the buyer has the right to cancel an order within the 14-day window after receipt of the goods and will be refunded within 14 days of receiving the returned item in the original condition. The refund will include the cost of delivery, however the buyer will have to bear the shipping cost related to returning good..
Losses: Please note I am not responsible for your item getting lost in transit as this is the responsibility of the postal service. To minimize the chance of this happening, you can choose registered delivery, which means your item will be tracked and you will have to sign for receipt of the package. I can ensure your item on request - please contact me if you wish to do this.
Exchanges: You can exchange for any reason an artwork you received for a similar sized/valued artwork that is available in my shop, just e-mail me upon receiving.
Additional Policies and FAQs
I AM NOT RESPONSIBLE FOR THE CUSTOMER NOT READING THE TITLE/DESCRIPTION - ALL LISTINGS ARE CLEARLY MARKED SO PLEASE BE AWARE OF WHAT YOU ARE PURCHASING AND READ THE ITEM DESCRIPTION CAREFULLY.
If you need any additional information please contact me.
Last Updated June 17, 2014