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NeggersPipes' Shop Announcement

Pipes, Hand built, Hand made out of clay (stoneware and porcelain) all kinds, shapes and sizes.

NeggersPipes' Shop Policies

Payment

I will accept PayPal, money order or personal checks.

Please contact me if you would like to pay with money order or personal checks.

I'll send you email once I receive your money order or personal checks and proceed with shipping within 2 days of complete receiving payment.

Sorry, I do think is too much, but I do pay my taxes for Ontario government, so 13% taxes are included in all items.

Shipping

Holiday Greeting and Birthday cards are available and may be included in all order upon your request. Please make a note during your transaction or convo me upon completion.

I ship to the address provided by Etsy. I am delighted to ship gifts to the address of your choice.

I use bubble wrap, and cardboard for the protection of your pottery.

For custom made (made to order) I will send you a detailed order confirmation within 3-4 days of purchase. This will confirm your customization details and will give you an estimated shipping date. I try my hardest to ship as close to the estimated date as possible.
Please plan ahead, and contact me with specific deadline needs prior to ordering. This shipping date is "estimated" for a reason. I am the only one creating these pieces, and life can, sometimes, throw challenges at me unexpectedly. If you have a very concrete deadline, please check with me before ordering to make sure I can guarantee it.

On local and International orders, I've tried my best to estimate the shipping costs. However, if I have overestimated it significantly, I will refund the difference to you.

Local customers who want to pick up purchases at my studio can use coupon code to avoid being charged for shipping.(convo me)

My studio address: 360 Enford Rd # 6, Richmond Hill, ON, L4C 3G2 (on Yonge & Elgin Mills)

I ship within 2 business days of complete receiving payment.
Shipping cost is specified in each item description.
If you require insurance please contact me before purchase.

I ship with Canada Post Please note that it takes 4 - 6 business days for delivery in Canada. Outside of Canada can take 7 - 14 business days and more.

Canada post is the best solution and the cheapest in Ontario. They are a little bit slow. Please order time sensitive gifts as early as possible. It usually takes about a week inside Canada and a week or two for orders to the US, but it can take as long as 3 weeks outside of major cities.

IF YOU WOULD LIKE TO SHIP AS EXPRESS PLEASE CONVO ME AND I'LL BE HAPPY TO ADJUST AND DISCUSS WITH YOU THE SHIPPING COST.

Refunds and Exchanges

I want you to be happy with your new pottery! If you are not happy with your purchase, then you may return it within 2 weeks for a full refund.

I will not refund original shipping costs; Buyer will be responsible for the return shipping costs.

Please be sure and use the original packaging to ensure that the pottery will return safely home.

Please contact me with any concerns, questions or problems with your order.
I will gladly replace your broken, damaged or flawed pottery; I'll cover the shipping and get your replacement to you ASAP. If I don’t have in stock you may wait for 4 weeks of making process.

I don't offer refunds/exchanges/returns on custom orders.

Additional Policies and FAQs

I love a challenge and will accept custom orders

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For Personalized and customizable made to order Please allow 4 weeks for processing your order.

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They’re all hand built and time require for: building process, drying, fires in the kiln and glazing.

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I am willing to accept wholesale orders from galleries and gift shops, but do not take consignment orders. Call me or email me for more information

Seller Information

Shane Neggers
Richmond Hill, ON, Canada
You are welcome to E-mail me neggerspipes [!at] gmail.com

Last Updated May 7, 2012