NeitherSparky

Sparky's Stitches - Custom machine embroidery

Sacramento, California · 8358 Sales

NeitherSparky

Sparky's Stitches - Custom machine embroidery

Sacramento, California 8358 Sales On Etsy since 2009

5 out of 5 stars
(1590)

NeitherSparky is taking a short break

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Note from shop owner 5/30 - I am closing my shop because I am having foot surgery on the 1st and don't know when I'll be up and about again. I will reopen just as soon as I am able, I do expect it to be before July (but I've been told it can take up to six weeks to be fully ambulatory). In the meantime I should still be able to sit at the computer and work on designs so you may contact me with design requests. If you ordered before I closed everything is going out on the 31st.

Note from shop owner

Last updated on May 30, 2018

5/30 - I am closing my shop because I am having foot surgery on the 1st and don't know when I'll be up and about again. I will reopen just as soon as I am able, I do expect it to be before July (but I've been told it can take up to six weeks to be fully ambulatory). In the meantime I should still be able to sit at the computer and work on designs so you may contact me with design requests. If you ordered before I closed everything is going out on the 31st.

Cynthia Read

Contact shop owner

Cynthia Read

Reviews

Average item review
5 out of 5 stars
(1590)
Blue Bee

Blue Bee on Jun 11, 2018

5 out of 5 stars

Great quality and shipped fast. Thank you so much!

Jaime Hitchcock

Jaime Hitchcock on Jun 10, 2018

5 out of 5 stars

Yet another perfect patch!! Thank you so much!

Jaime Hitchcock

Jaime Hitchcock on Jun 10, 2018

5 out of 5 stars

Very nicely done and got here super fast. Thank you!

Jaime Hitchcock

Jaime Hitchcock on Jun 10, 2018

5 out of 5 stars

This is my second of this patch (for another project) and it's still one of my favorites. Thank you!

View all 1590 reviews

About

Stitch All the Things

I graduated from the University of Southern California in the 90's with a Bachelor's in Creative Writing. I proceeded to use said degree for writing fanfics and roleplaying online, after a few years of which I burned out on writing creatively. I floundered at data entry and retail positions for some years.

I had always loved patches and collected them as a child, only to store them away because I was afraid to ruin them by actually putting them on stuff. I wanted to make money doing something creative so my brother helped me finance my first embroidery machine, a 6-needled beast which more often than not decides not to have all 6 needles work at any given time. Recently I financed my second machine, a 16-needled thing that I am still learning how to handle.

In short, I work at home plying nerds with costume accessories. You're welcome.

Shop members

  • C. "Sparky" Read

    Owner

    I am a woman residing in the Sacramento, CA area. I live with my brother and a 20 year old parrot. I make embroidered things. :3

Shop policies

Last updated on October 19, 2017
Hello! I am Sparky, and this shop is not a hobby for me, it is my business. I pay taxes on it and I do it full time. I have professional equipment and design software. Sometimes I am slow, sometimes I am busy, and I am always slammed when Halloween is approaching.

Patches and Shirts: each item may vary a tiny bit in appearance due to the hoop shifting etc. I will never send you patches that I feel are "messed up" or anything, don't worry. (With my new machine the results will be more professional and this will be less of an issue.) Colors may vary a bit as well but not by a whole lot. If the item is a t-shirt, then expect to wait a few extra days for your item to ship because I don't generally keep t-shirts on hand and will have to go out and buy one for you.

Occasionally I will list a one-off item; this will be explained in the item description.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
If there is anything wrong with your order contact me immediately. There are no exchanges/replacements unless there is something wrong with what I sent you. You may need to send me a photo so I can understand the problem.

If you just want to return a perfectly good item because you changed your mind, send me a note. We'll probably work out that you will ship it back to me on your dime, and I will refund you the cost of the item, but not the shipping.

So, I have sent out literally thousands of patches over the years and the plain truth is a few get lost. :/ If your order doesn't arrive in a reasonable amount of time after it has been marked shipped look at your tracking to see what happened.

If it is determined that you did not receive your order because you gave me the wrong address, you are not entitled to a refund or free replacement products. I'm sorry to have to make this rule but so many people over the years have thought I was responsible for giving them replacements when they gave me the wrong address I had to do it. Please make sure I have your correct address! Remember, I use your Etsy address, not your Paypal address.

If you didn't receive your order just because the post office lost your order or something, I'm not technically responsible but I will try to help if I can! This subject is explained further here: http://www.sparkys-stitches.com/faq.htm
Payment
I accept credit cards and Paypal. I used to accept money orders, checks, and even cash but no longer.
Shipping
If you are in the US the maximum amount of time your order should take to arrive after you place it is about two weeks, although you may certainly get it sooner. If you have a deadline let me know when you order so I can try to push it out quicker if possible, but there are no guarantees. In October I will assume EVERY single order is for Halloween and I treat EVERY order then as a rush job. I ship 2 times a week (except in October, then its 3) first class, which takes about three days within the US. If you are international and you want to know how fast shipping takes Google it, I am in Sacramento California and I ship first class. If you don't Google it than I will, so save yourself some time.

I will not upgrade you to quicker shipping and I can only go to the post office on certain days of the week. I put a more consise breakdown of my usual work and shipping schedule here if you care to read it: http://www.sparkys-stitches.com/faq.htm

My busiest time of the year is August-October because of Halloween and I easily receive 4-5 times as many orders then as any other time. Chances are I cannot rush your order then, so order your Halloween merchandise early! I also close my shop within a couple weeks of October 31st because invariably people get angry when I tell them they won't get their order in time for Halloween and it stresses me out. Once I am closed I am closed. I also do NOT take custom orders during those months, I am much too busy.

I use Etsy's shipping labels these days. Once I print our label you will get an automatic message from Etsy, and your tracking info can be found there and on your receipt. If you had given me a different address than what's on your receipt and your message says I shipped to the old address, I'm afraid that means I forgot. :( Please contact me immediately (the Etsy PM system is always the best way to get me as I don't check my email every day).

Btw if you are international and have ordered from me in the past for much cheaper than my shop says it is now: I am very sorry. I was informed by my post office (after 8 years!) that the methods I was using before were actually not legal, despite the postal workers themselves using it before I was doing postage online. I have switched to the correct, legal rates for international packages. I hate to raise the prices by that much after so long but I had to do it.
Additional policies and FAQs
If you are interested in having something customized, I will have to see the artwork before I can tell you if I can do it, how long it will take, and what it will cost. (I also need to know what size you want it to be.)

Don't ask me what size patch you need for a child of a certain age or to go on a certain size article of clothing. It is up to you to tell me what size you want. I do not have children, I have no idea how big your kid is. :)

I am generally not open for custom work between the months of August and October.

One more thing: no I do not have an option to apply hook-and-loop fasteners to the backs of my patches.

I have an FAQ page here: http://www.sparkys-stitches.com/faq.htm