Anonymous on Mar 3, 2013
NelHutch sold me item that arrived broken. When I brought this to her attention, NelHutch responded in a very discourteous way and was unapologetic that the item was not as described. Even though I returned it at my own expense per NelHutch's store policy, NelHutch REFUSES to refund my money. Shady business practice. Steer clear of NelHutch.
Anonymous on Feb 25, 2013
Anonymous on Feb 13, 2013
I want you to be totally satisfied with anything you buy from me and I will answer all your questions to the best of my ability.
Accepted payment methods
- Money Order
Whenever possible, I use recycled boxes and packaging material, especially since I sell vintage items which are, of course, recycled products :-)
I will ALWAYS include Delivery confirmation in the shipping charges, to protect both of us.
When a vintage/antique item is fragile and/or valuable, I will also include postal insurance in case the item suffers in transit with the USPS.
On my return from the Post Office, I will confirm that your item has been shipped and give you the Delivery Confirmation and/or insurance number.
CANADA AND OTHER COUNTRIES:
Depending on the weight and the destination, items will generally be sent USPS first class international or international parcel if heavier. Unfortunately, the USPS does not offer postal insurance on international shipping, unless you want the item sent priority. My experience is that Priority generally will cost more than the purchased item itself.
If your item is delayed in customs and if the said customs assess a fee for clearing customs, please note that this fee is your responsibility and it is NOT included in my shipping costs; also that I will NEVER be responsible for paying this. Also, please do not ask me to list a lesser value on the package or claim that it is a GIFT. This is a fraud, it is illegal and I will not agree to it.
Refunds and Exchanges
VINTAGE CLOTHING: If a vintage clothing listing indicates that I will not accept returns on vintage clothing, that is exactly what it means. The clothing will be described in detail and you should ask questions if some clarification should be needed for you. Once purchased and sent, the item(s) is(are) yours to keep and enjoy.
Additional policies and FAQs
Once you have received your item in good condition and you are happy with it, I look forward to reading your positive feedback. That will confirm that the entire transaction went well. I will reply to your feedback with a positive feedback of my own.
RESERVED ITEMS: I am more than willing to place a RESERVE on any item you wish to buy. Please note, however, that reserving an item for you must not be construed as an extended period of time where my items are not paid for while not available for sale to others. Please be considerate with reserved item.
Do not hesitate to ask questions and I will do my very best to answer them.
I hope your experience with me and with Etsy will be a very nice one. Thanks for viewing my items.