NerdStitch's Shop Policies
Thank you for your interest in my items! I try to regularly make a variety of interesting hats and plushies.
I accept PayPal, direct checkout, and Etsy Gift Cards. Payment is expected at the time of the purchase, but in some cases local deliveries with different payment methods are also an option.
Massachusetts buyers will be charged MA sales tax (current rate is 6.25%)
Sale cancellations: if, for any reason, you would like to cancel a purchase, please let me know within 24 hours, preferably ASAP.
Items will be shipped as soon as possible usually within 2 business days after payment clears.
Please let me know the shipping address if it is different from the address listed with Etsy, otherwise I will use the address you have listed with Etsy.
I use standard parcel post from the United States Postal Service for most purchases. I am also able to provide expedited shipping for an additional shipping fee.
I am currently unable to offer international shipping
Refunds and Exchanges
If you are not satisfied with your purchase, please let me know within 7 days for a refund. Items should be in good condition with original packaging.
If you receive an item that is damaged, notify me within 7 days. If I have a replacement item in stock, I will replace the item. If I do not, I can create a replacement item, but it may take me a few days to coordinate materials and create the item. Alternately, I can issue a refund.
Refunds will be issued for the purchase price of the item, and will not include the shipping charges.
Additional Policies and FAQs
All dolls and hats are created by hand in a smoke-free environment.
The plushies I create are intended as collectibles, and are not well-suited for play.
The yarn materials I use vary, but are mostly cotton or acrylic. Many plushies contain plastic safety eyes, which I will indicate in the item listing. These eyes are secured with a washer that prevents them from being pulled loose, but they are still very small and may pose a risk to pets or young children. The stuffing is primarily Poly-fil polyester fiberfill.
The color you see should be fairly close to the item's actual appearance, but please keep in mind that different computer monitors will have slight color variations.
If your item becomes dirty, the safest cleaning option would be gentle spot-cleaning with warm soapy water. Hats and plushies hold up best when not allowed to become completely saturated with water, and are generally not machine-washable. Use of a dryer is also unadvisable, as the materials may change shape when exposed to intense heat.
Last Updated January 4, 2013