NerdgasmUK's Shop Policies
Hello everyone, and welcome to Nerdgasm! We like to cater to the fandoms here, so please if you are part of a fandom not represented by my store, or would like an item made that you can't see, please get in touch! I can make almost anything made out of fabric!
I have been sewing since I was a child and have been using a machine for three years. All items are hand made and completely unique, each one will be slightly different which adds to the charm!
Some of the fabrics I use are now discontinued hand printed designs, or are vintage fabrics, so please check with me before ordering custom items, some things just cannot be repeated!
Ear hooks/posts (on earrings) are gold and silver plate. I do not use nickel, pewter or any other rubbish.I have very sensitive skin and I do make jewelry to wear myself so what I sell has to be good enough for me AND you (that is, the standard is the same! HOWEVER, some pieces will be made from vintage/reused parts, and I cannot always be sure of what items were originally made from. I will do my best to describe accurately, but if you aren't sure, then ask. Sometimes applying a thin layer of varnish on the underside can make all the difference. Let me know....
I like to be as competitive as possible, so if you see a similar item cheaper elsewhere, I will price match where ever possible!
I can only accept paypal, and that is my strictest rule.
After purchasing an item, you have a maximum of 5 days to pay, no excuses, or the item is relisted.
I send everything I sell with proof of posting via First Class (or equivilant method to overseas). Once a package is in the postal system, it is no longer mine, or your, responsibility and if it is lost then action will be taken to reclaim money from the postal service in question. By popular demand I no longer have mandatory tracking on my packages, so if you want your order to be trackable and insured in case of loss or damage, PLEASE contact me and you can purchase it separately.
I will ship anywhere as long as the person adheres to the rules above. If your country does not allow certain items to enter the country, that is YOUR responsibility to check. I will NOT lie of customs forms!
If an item is returned to me because your item could not be delivered/ there is an issue with your address or for any other reason, you will have to pay for the postage again. Please ensure the address on your etsy and paypal profiles match and are correct.
All ready made items are usually posted within 3 days of your payment clearing. Custom made to order items may take longer, especially if I have to order in the fabric especially for you. If you would like an item made from a fabric I don;t appear to carry, PLEASE CONTACT ME FIRST.
Refunds and Exchanges
I cannot accept returns unless something is VERY wrong, i.e. you paid for tie and received a pair of earrings. If it is the wrong colour/doesn't fit/doesn't go with your outfit then I am sorry. I will answer a thousand questions before you hit that pay button to make sure it is the right item for you, but once it has been paid for, it is yours.
If an item is damaged in the post, it is the postal systems responsibility to replace/cover the cost of the item (IF THE ITEM IS INSURED THROUGH NEXT DAY SPECIAL OR INTERNATIONAL SIGNED FOR), not mine or yours. NO OTHER METHODS ARE INSURED AND YOUR ITEMS WILL NOT BE COVERED. All items are sent in appropriate, safe packaging, and if they arrive damaged then I suggest you contact your postal service.
Additional Policies and FAQs
If you would like to buy many of one item (say, 50 straight ties) firstly I would love to know why (and would like credit if you are selling them wholesale i.e. tags that have my company name and etsy link on). Secondly I can try my best to do discounts for wholesale but please do not abuse my good nature. These things cost me money to make in the first place!
If you would like a custom item made, please get in touch.
If you have any questions about items, about my policies, anything at all, please get in touch! I love answering questions!
I am based in the UK, and run most of Nerdgasm through a Facebook page which is www.facebook.com/NerdgasmUK I run special offers and giveaways through the page, as well as test out products for the cost of postage, and have a gallery of all the fabrics I have in stock, so it is worth checking out.
Last Updated June 7, 2014