NettleAndSilk

I regret that I am unable to offer refunds for my ribbons and textiles. I offer store credit under certain circumstances and providing that the order is returned to me in the condition that it arrived and within 30 days. A restocking fee may be charged on a case by case basis.

If you think something is missing from your order, please contact the shop within 7 days to let me know. Such requests cannot be verified or dealt with after 14 days from the date at which the order is received.

Payment is required before shipping. I accept all Etsy-facilitated payments.

A word about 'free' shipping.
A little while ago, Etsy decided that in order to compete with mammoth companies like Amazon, its sellers should offer free shipping to their customers. We sellers did not have any say in this decision. I personally think it's a false narrative to even try to compete with Amazon, since our products and services are nothing alike. But. In order to enforce this new rule, Etsy instated a new policy in which if a shop does *not* offer free shipping, its listings are suppressed in customer searches, effectively meaning that if we sellers don't offer free shipping, we will not sell nearly as much product (if any at all) because customers would not see our listings in a search.
The painful rubbing point here is that the shipping is not of course 'free' and Etsy doesn't pay for it, we small businesses do. - we now have to cover the cost that the post office charges for delivering packages. So it has had a negative effect on most shops' income.
I include this here because I think most customers have not heard about this and I believe they deserve to know the behind the scenes decisions around shipping.

Orders are currently shipping in about 7-10 business days. This is because it's extremely busy and I am a one-woman business who makes everything by hand. Please plan ahead if you can.

Standard shipping, including free shipping is USPS first class. If you would like to upgrade to a faster mode, please let me know and I'll be happy to add Priority or Express to your order.


Next day shipping is available at an additional cost (depending on my volume of orders, but almost always a possibility). Please contact me to arrange that if you'd like.

If you have any questions at all, please don't hesitate to ask. I'm here to help! I respond to messages as quickly as possible but on exceptionally busy days it may take me a few hours to get back to you. Nettle + Silk is in Oregon and so operates on Pacific Time.

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Delivery cannot be guaranteed by a certain date unless you'd like to purchase extra shipping to cover next day delivery. If that is the case, please contact me and I can set that up for you.

Some international orders may be subject to import taxes or customs, which I cannot control and for which Nettle + Silk is not responsible. These are determined by your country's government and may be collected by the shipping courier at the time of delivery. Your local postal authority will have more information about customs fees, duties and taxes specific to your location.

Occasionally customs inspections in your country may slow the delivery of your order. We have no control over this and are not responsible for any such hold ups.

-When will you ship my order?
Orders are shipping within about 10 business days (this does not include weekends - a girl must rest!) If however you need an order sent more quickly, please send me a message to let me know and I will do what I can to expedite it.

-Do your ribbons come on spools?
Yep. Unless you choose 'no spool' from the dropdown menu when you add ribbon to your cart, all of my ribbons come on a handmade wooden spool.

-How much ribbon do I need for a bouquet?
To wrap just the stems, with no streamers, one yard is sufficient
To wrap the stems and have medium-length streamers, 2-3 yards is best
To wrap the stems and have dramatic, editorial-style streamers, I recommend 5 yards

-I want to use your ribbon to wrap my invitations. How much do I need?
Decide whether you want to wrap once around the centre, or both ways like a parcel and whether you would like to tie a knot, or a bow.

For once around the middle, measure across the invitation suite and double it, then add three inches for a knot or five for a bow.
For both ways, like a parcel, measure both dimensions, add them and double it, then add three inches for a knot or five for a bow.

It’s also sometimes useful (and less maths!) to use a piece of string or cotton thread and tie it as you prefer, then measure that and multiply by the number of invitations and/or suites you’ll need.

If you get stuck or need any help at all, don’t hesitate to ask!


-Can you make this ribbon in a different width/colour?
Alternative widths and shades of colour are almost always available. Just ask!

-Do you sell wholesale?
Since my textiles are made by hand in small batches in order to ensure the high quality and attention to detail for which my customers are looking, it's not possible to make them to a scale that would facilitate wholesale prices.
A modest discount, however, is available on larger orders, depending upon availability.

-Do you accept returns?
Usually not but in some rare cases I'll consider it.
On the infrequent occasion that an order is accepted for return, a restocking fee will be determined, depending on the amount of time and resources expended to deal with the order.

I will not ever share or sell customer information with any entity.

I am not, however, responsible for the policies of Etsy, of which I am unaware.