Alyssa Blackwell on Sep 10, 2016
Fast shipping ! Beautiful ! Thank you so much
- Accepts Etsy gift cards
- Other Method
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently asked questions
We are open to lay away, holding an item for you as a reserved listing (until the date we all agree on)...and will trade with other Etsy shop owners. Please don't be afraid to ask :)
We live far from the post office, and will make the trip in to drop off all packages once or twice per week. Usually Mondays, and sometimes I make the second run in on Thursdays. This trip takes me hours, so I cannot go every day. I see in my feedback, people say either it was the fastest shipping they have ever seen, or they feel the shipping took too long. I hope this clarifies things for everyone.
All of our USA shipments are made via Standard USPS, with a tracking number, and insurance as needed. If you prefer another shipping method, please contact us, and we can make arrangements with you.
International buyers, we will adjust the shipping costs to the actual amount prior to your purchase, if you contact us with the shipping address. If you do not contact us, then we will refund any discrepancy in the shipping cost.
I ship ALL international packages via USPS, with the CN-22 tracking information sent to you at the time of shipping. You or I, may track your package until it leaves the US. I cannot be responsible for packages lost or withheld by customs in your country, and cannot replace these items.
If your package does not arrive, I will re-send the tracking information to you, and you will need to contact your customs office, to be sure it is not being held there. They may require a copy of your invoice, which I will glad
All custom orders are final sales.
We do ask if anyone returns something, that they please send a detailed note with the item, letting us know why. Our craftmanship is very important to us, so we would like to know.
We do not generally give refunds, but we may consider it, depending on the situation
Returned items will typically be considered as Store Credit.
Color of Silks
Colors may vary from monitor to monitor as well as silk to silk. Because our silks are hand dyed, the dye takes differently each time so each silk is slightly unique. If you have any questions about the color of our current silks, feel free to send us a message. :)
Size of Silks
We measure our silks before the dying process to make sure they are 22" x 22". However, sometimes the silks can shrink during this process and size may vary up to 1.5 inches.