Best Costumer Service Ever. n nThis is a perfect example of what it is to go above and beyond to rectify an unfortunate situation: n nDue to some communication errors, my order arrived a couple months after I had initially purchased. I left some nasty feedback when I hadn't heard back from Laura, only to find out she was terribly ill (much to my terrible embarrassment). I had asked for my money back and she apologized profusely and insisted on sending me the package anyway, free of charge. A couple days later, the package arrived. Initially I had ordered only one necklace, but she had enclosed yet another one. Not only that, but two full-sized leather journal books, which practically floored me. i'm a sucker for books, and handmade, and, these works of art are so beautiful I am completely dumbfounded. Everything is so well constructed. When I insisted on paying her anyway, she flat out refused. While I acknowledge the process took a long time, things happen, and as long as there is an effort to fix a situation, I'm always left happy. In this case, Laura could not have pleased me more. She takes her business seriously and customer service is obviously incredibly important to her. I will not hesitate to buy from her again! Her work is incredible and she is a wonderful seller on all fronts. Thanks again, Laura. :)

i love dealing with NewPrehistory - love her merchandise and have purchased form her many times!

Your lovely parcel was waiting for me when I got back from holiday. Thank you so much! The materials are really high quality - I love the colour of the red leather - and the work is very high standard. Many many thanks.