I create each item individually, by hand. I love creating items that make people smile. If you are not happy with your purchase, please contact me and I'll do my best to work out a solution. I make every effort to represent the items in my store as accurately as possible, but please keep in mind that each item is created by hand and there will be variations. That's part of what makes hand made items special. If you have questions, please feel free to send a message before purchasing. I can send additional photos, measurements, etc. Returns are costly. The customer is responsible for shipping charges and, except in the case of shipping damage as descibed in shipping policy, shipping charges cannot be refunded.

LovelyGlassDesigns participates in DirectCheckout, which means that all Etsy-accepted shipping methods are available to you, including Etsy gift cards. Happy Shopping!
Custom orders cannot be cancelled after the work has begun. In the case of custom orders, a time-frame will be clearly commuicated and confirmation of start-work orders will be sent using the Etsy Conversation system.

If you require delivery before Christmas, please send me a convo.

A word about our shipping rates - Glass is heavy and shipping glass is tricky. Extra packaging is required to keep the items safe in transit. If you order multiple items and amount that is added up by Etsy significantly exceeds packaging and handling costs, I do refund excess. Please send me a convo if you have questions.

In order to keep shipping prices as low as possible, I ship via the most economical, yet insured, method. Usually this will be the USPS, but we reserve the right to change the method for any reason. If you have a specific preference and are willing to pay the difference, I'll make every effort to accommodate your request - as long as the method is traceable and insured.
Lovely Glass Designs makes every effort to help ensure safe delivery. We package every item individually with great care, however, we cannot be held responsible for damage during shipping. If an item arrives damaged, please contact us within 48hrs of receiving the package including an image of the damaged item and container. Your item will be replaced asap - if it is replaceable. Some items in the store are one-of-a-kind. In that case, your money will be refunded provided you have given me sufficient proof of the damage to make an insurance claim. No refund can be given until either the item is returned or we've received photographs of the damaged item and packaging sufficient for the claim. Issuing a refund can take 7-14 days after receipt of proof.

International Customs Fees:
I cannot reimburse for customs fees levied by the buyer's country. I do all I can to ensure customs compliance, but I cannot predict nor reimburse for fees incurred or charged upon arrival. If you have questions, please contact the destination customs agency for further information regarding fees that may be incurred upon your packages arrival.