I want you to be most happy with your purchase and completely understand that sometimes a handle just doesn't feel right or something else may hinder your enjoyment of my work.

Please contact me immediately if you are unsatisfied with your order or if it is damaged.

I will accept returns if there is a fault with the item or something like it doesn't fit your hand, etc. and you must notify me immediately.

Refunds will include the cost of purchase minus shipping if the item arrives in its original condition. Return shipping costs and safe return are the responsibilities of the customer. Please contact me if you have any question. Save packing materials in case you want to ship the item(s) back.

I have never had any items damaged in transit but if it does happen, please contact me immediately. If possible, take photos of the package and the damage.

If this is a gift, please include instructions in the message to seller section.

Your order will be shipped within 1-2 days after receipt of your payment, unless this is a made to order item.

Residents of Michigan will be charged the 6% state sales tax. Residents of other states are encouraged to check their own state’s tax laws regarding out of state, online purchases.

International customers are responsible for their own country's fees, taxes, customs, etc.

I am currently shipping ready to ship items within the U.S.A. via Parcel Post, First Class, and Priority Mail (1-3 business days) for domestic items.

International orders ship First Class under 4 lbs. and Priority Mail if it is over 4 lbs. Both take about 6-10 business days, not including customs processing time. First Class International does not always follow tracking after packages leave the US and they are not insured. If your package does not arrive within 10 business days, please contact me immediately.

Sale items will be available only within the US and will ship parcel post.

Made to order items will have specific processing times.

Any international customs duties, taxes, etc. are the responsibility of the buyer. I cannot mark an order as a gift to avoid any customs taxations.

Please reuse or recycle packaging materials once you have received your order.

Caring for the pottery:

My work is made using a durable stoneware clay and fired very, very hot for superior durability. You do not have to baby it or worry about it. But, with that being said, I do have a few recommendations.

1. Please do not drive with pottery in your hand or in your car in general. I've had several people break their cups when they [the cups] rolled out of the car [or maybe the person fell out of the car, don't know]. It's also bad to have a mug full of hot coffee or tea flying around in the car if you stop suddenly. Also, spilled milk in cars smells really bad and your car will smell like sour milk forever.

2. In order to avoid ever shocking the ware, do not subject handmade pottery to any type of sudden, extreme heating including over-microwaving or sticking in a hot oven if the item is cold- like don't put your iced coffee you left in your mug, in the freezerr, into the oven or microwave to warm it up. Be nice to your handmade pottery.

3. Washing handmade wares by hand is recommended. I do put my work in the dishwasher and it's been fine, though.

4. Okay.... you can put most of my work in the microwave and it will be fine, unless you forget about it and leave it in there for a long time. Don't put a stick of butter in it and set it to melt for 10 minutes. It might shock the ware or the glaze surface. DO NOT microwave any of my pots that are thick, like plates or large serving bowls. They are too thick or have a large surface area that may heat unevenly in the a microwave which might crack them.

Email me if you have any questions.

Thanks,
Nicole

Terms and Conditions:

When you purchase anything from Nicole Pangas Ceramics on Etsy you agree to hold Nicole Pangas harmless from any loss, damage or injury due to any products purchased from me. My maximum liability to you is the amount you paid for the item(s) purchased. All items offered on this site are provided "as is" and without warranties of any kind, whether expressed or implied. Note: I reserve the right to update these policies at any time.