bekisue on May 26, 2016
Fast shipping. I appreciate the store owner's willingness to answer questions!
Growing a NightBlooming Garden
In a world of short, trendy hair cuts, loads of chemical dyes, and a culture in which mainstream fashion dictates constant change to meet shifting changes in what constitutes "beauty," reaching a market of men and women who wanted natural hair care products and hair decorations that were as non-damaging as they were beautiful was proving tough. Etsy gave me the platform to bring this unique product set to those that wanted it.
My passion for art manifested in hair sticks, forks and combs that can hold up yards of hair without damage. My passion for writing has turned into e-books on rehabilitating damage hair, herbal hair color and more. And my passion for herbal, natural hair care has let me become the natural alchemist I've always wanted to be, mixing powders and herbs and oils into products that deliver on quality, effectiveness and cost.
We also are pleased to announce that we keep our own bees! Our bees are Minnesota Hygienic Italian bees living chemical-free and in top-bar apiaries made to the Golden Mean. We're proud to help bolster the bee population and only take what the bees themselves don't use, harvesting only when they fill their hive and run out of room, or in the spring when they prefer fresh nectar to their overwintered honey.
The garden is growing, but we have a lot of room to expand yet. I hope you'll join us and see what blooms.
Owner, Maker, Designer, Curator, Owner, Designer & Herbal Alchemist
I've always been interested in art and botany, and my store allows me to express my love for both. Wearable art and herbal concoctions come together in my store in a way that allows me to be part artist, part botanist, and part businesswoman.
NightBlooming's bees live in our garden. They're Minnesota Hygienic Italian bees living chemical-free and in top-bar apiaries made to the Golden Mean. We're proud to help bolster the bee population and only take what the bees themselves don't use.
Tsavo became our mascot when Etsy helped us raise enough money to make this blind Bengal kitten see! You can read more about him here: http://nightbloominggarden.blogspot.com/search/label/Tsavo
I strive to offer my customers the absolute highest level of customer service. Everything I do, I do with the mindset of what I would like to have done for me. Every effort is made to notify you of each step, from payment received to when your item is shipped.
If you ever have any questions, or suggestions on how I can improve, please don't hesitate to send me a Convo!
Accepted payment methods
- Accepts Etsy gift cards
(¸.•´ (¸When is payment due?
Payment is expected within 5 days of checking out. Items not paid for within this time frame will be relisted for someone else to buy, and the initial sale canceled.
(¸.•´ (¸What methods of Payment do you accept?
I prefer PayPal as it is the fastest method of payment and allows me to ship your items as soon as possible! If online payment is not an option, I also accept money orders, but keep in mind that I cannot ship your item until the money order arrives, thus delaying the shipping of your item. I do not accept personal checks or cash.
(¸.•´ (¸Do you ship internationally?
Yes! I am happy to offer worldwide shipping via First Class Global. Please note that this level of shipping cannot be insured. If you would like insurance, the shipping has to be Global Priority, and it will start at $20 compared to the $8 for First Class Global. If you are interested in upgrading your shipping method, please contact me. I reserve the right to upgrade to Global Priority with insurance if the value of the package is very high. If you have any specific instructions for customs forms please let me know.
(¸.•´ (¸How and when are packages shipped?
All sticks are shipped in soft Flannel bags inside boxes, although necklaces and other jewelry may be shipped in boxes within padded envelopes. All packages are shipped First Class USPS. Packages are NOT insured unless you convo me to add this as an option. First Class International Mail cannot be insured and will require an upgrade to Global Priority Mail. If you live in the US and need the package faster, convo me and we can discuss shipping it via UPS overnight or 2 Day for an additional fee.
(¸.•´ (¸What is included in shipping costs?
My shipping prices are set to cover the cost of shipping, packaging materials, and a portion of the Etsy and PayPal fees incurred with each transaction.
(¸.•´ (¸How fast do you ship?
Barring extraordinary circumstances I ship within two business days of receiving your order, though most often it is the next day. You will be notified when your package has been shipped, and will also be told in advance if your package will take more than two business days to ship. Delays such as postal holidays do not merit special delay notification.
Refunds and Exchanges
(¸.•´ (¸Refunds & Exchanges
Unless there is proof that a listing was made in error (i.e. the wrong length of a stick or necklace was portrayed in the listing) I do not accept refunds or exchanges, all sales are final. I take great care to make sure my photos are a color-accurate as possible, but variations in monitors may make colors slightly different on your screen than mine. Posted photos are always with and without flash, so if you have any doubts as to which photograph is most true to real life, just ask!
If an item is in need of repair you may mail it back to me and I will fix it and send it back. Returned repaired items are sent First Class without insurance. Insurance on the return trip requires an additional fee.
(¸.•´ (¸Lost Packages
I am not responsible for lost packages. If your package is lost let me know and I will file an insurance claim on it if you paid for insurance. Keep in mind that First Class International packages are NOT insured and may take up to 3 months to arrive if they are waylaid in Customs. Normally this is not the case, but it can happen. If you choose not to insure a package, please keep in mind that once I send it I have no way to recover your losses if it never arrives or is very delayed. If you are concerned about this, please upgrade to International Priority Mail. I reserve the right to upgrade to this shipping method (which can have insurance) if the value of the package is very high.
Additional policies and FAQs
(¸.•´ (¸Custom Order Guidelines.•´¸.•*´¨) ¸.•*´¨)
These rules go into effect on August 1st, 2010 when I will start accepting customer requests again!! The reasons for these new rules are many, but you can get the condensed version in this Letter to my Customers that I posted back in January (copy/paste the link!):
At its worst point, my Custon Order list had 238 items on it and I felt that this made the wait far too long for my customers. Below are the revised Custom Order Guidelines. At a later date I may revise these to again include production of unique Customs Designs.
Many thanks for reading these! I deeply appreciate the patronage of my customers, and hope that this policy proves fair and beneficial to all involved!
Just so everyone is on the same page, here’s how I define some of the words I use most often in relation to custom orders:
• Custom Order- Any special request from a customer, this can be a recreation or a custom design.
• Recreation- This is a recreation of a listing I’ve done in the past. You can see them all in my Sold Items:
Most times I can recreate something exactly and will happily do so along with whatever minor changes a customer wants. Minor changes include: altering metal color, changing stick material/length, adding/subtracting a dangle, or anything that doesn’t take away from the core idea/design of the stick
• Custom Design- These are new designs that are worked on in collaboration with a customer. Often times this entails a back-and-forth process that varies in length and complexity. Due to the amount of time these designs take, I am not currently doing custom designs, but hope to in the eventual future.
Custom Order Procedure
You may use the Request a Custom Item link, or you may send me a Convo to begin discussing a custom order ( I tend to prefer a Convo), and at this point I’ll add your name to the Custom Order List. After we’ve settled on a design then I’ll give you a quote, and once a 50% payment is received I’ll start working.
Once everything is done I’ll put your item up as a custom listing on Etsy and will send you the link. From there, you can check out with your custom and any other items you wish to purchase. I’ll invoice you for the remainder of the cost and then will mark your item as paid.
If a custom order is not claimed after 10 days, I reserve the right to relist it in the store for general sale. Being that the Custom Order List is generally done from top to bottom, you will know when your item is nearing the top and will be able to budget the quoted funds in advance to ensure prompt payment. Please contact me if there are special circumstances that prevent you from paying for your item promptly, I'm a very understanding person and I’m sure we can work something out :)
Custom Order FAQs
(¸.•´ (¸ (¸How many custom orders can I request at a time?
You may request one custom item at a time, more specifically, your may only be on the Custom Order List once at any given time. Once your item on the list has been checked out and paid for, you may add your name and the item of your choice back on the list. The only “set” items (e.g. necklace, hairstick and matching earings, or special trio of sticks) allowed on the list are ones I have done in the past that were not Custom Designs, otherwise the listing is limited to one solo stick, one matching pair, or one brooch/barrette/spiral/etc. I may make small exceptions for things like a pair of matching earrings for a stick under the $30 value, or for earrings that need to be made on sterling silver and therefore incur a small cost rather than being entirely free with an order. Custom Herbal blend requests are not subject to this rule, and may be requested at any time, or in addition to a custom order.
(¸.•´ (¸ (¸When do I pay for my custom order?
Once you have signed up for an item and I quote you a price, a 50% payment is expected before work can begin. This helps to cover the cost of sourcing/special ordering any materials and helps create a shared investment in the project. I will invoice you for the remainder of the cost after checkout and will manually mark your item as Paid.
Custom orders not claimed within 6 weeks after me listing it and contacting you will result in it being put up for general sale and you forfeit any deposits made on it.
(¸.•´ (¸ (¸Can I cancel/change my custom order?
You may cancel your item at any time before I start working on it. Once I have begun to purchase materials (if needed) or assembling, I expect my customers to honor their end of the agreement and purchase the custom order. You may also change what item you would like to have made, again, up until the point I have begun sourcing materials or assembling the order. Please keep in mind that I try to order materials well in advance so I’m not waiting on them by the time an order is at the top of the list. If you cancel your order and later want to be placed back on the list, your name will be added at the bottom.
(¸.•´ (¸Is there an additional fee for custom orders or recreations?
Yes. In order to be fair to both myself and my customers (as a high volume of custom orders means that I often have less to purchase off the digital shelf), NightBlooming has implemented a sliding custom order fee. This fee varies with the complexity of the assignment; most times it will be between $5-$10 and will be added to the final price of the item. This fee helps to cover the time spent developing a custom request, responding to Convos, taking photos of ideas, sourcing and ordering special materials, and reworking the design to meet my customers’ approval. As always, I will be upfront about the cost of custom items during the design process (if I forget, please ask!).
I reserve the right to waive the fee for a recreation of a sold item, or a recreation with minimal changes (such as “I would like X stick, but on stainless steel rather than wood”) would not incur the custom order fee. The application or waiving is utterly at my discretion based on the number of changes/time discussing the specifics of the stick.
(¸.•´ (¸I saw a sold order I liked. Can you recreate it for me?
That depends. If it was something that I created, yes, I will happily make another to your specifications, providing I have the materials. If it was a custom design made in collaboration with another customer, maybe: I can ask the customer who owns the design if it can be recreated as custom orders belong to the person that contracted them. Keep in mind they have every right to refuse, but we could work together to design something similar, just not an exact replication. If you are unsure if an item can be recreated for you, please contact me!
(¸.•´ (¸Can I be banned from custom orders?
Yes. Sadly, there have been instances where customers chronically will not purchase their custom items, fail to respond to Convos or emails, or whose demands I feel I simply cannot meet in a way that makes both the customer and I happy. In cases such as these, I reserve the right not to make customs for, or in severe cases, not sell to these customers entirely.