NightOwlEngravingLLC

Custom Orders Always Welcome! :)

El Paso, Texas | 3674 Sales

NightOwlEngravingLLC

Custom Orders Always Welcome! :)

El Paso, Texas 3674 Sales On Etsy since 2013

5 out of 5 stars
(866)

Announcement   ANNOUNCEMENT: Happy Holidays to All Our Customers!!! We wanted to let everyone know that we are very excited to announce that we have now opened up a Second Etsy Shop that is exclusively for our New Paper Items we have to offer. Please feel free to browse our newest Inventory over at :

www.etsy.com/shop/TheDieCutCompany.

We appreciate your business and wish you the Happiest of Holiday Seasons!

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Thank you so much for stopping by our shop!
We encourage all of our Customers to please Check Out Our Shop Policies before Purchasing or if you have any Questions do not hesitate to contact us!

We strive to provide our customers with great quality in our products and Customer Satisfaction is our number one Priority! We want you to be happy with your purchase and to come by for more!

We love creating Custom Orders so please do not hesitate to let us know what you are looking for!

NOTE :

We ship via USPS using the Priority Mail and First Class Mail Options. Depending on what the item is typically they go the First Class Route. If you need something Expedited or in a super Rush please contact us to see what we can do , we have no problem with Rush Orders as long as they are something that can be completed within a Reasonable Amount of time. We enjoy making our Customers Happy so please do not hesitate in asking us if it is possible for a Rush / Expedited Order!

THANK YOU! :)

Thank you for your business , support, and for stopping by!

Please do not hesitate to ask us any questions and have a wonderful time shopping!

Night Owl Engraving LLC

Announcement

Last updated on Nov 20, 2018

ANNOUNCEMENT: Happy Holidays to All Our Customers!!! We wanted to let everyone know that we are very excited to announce that we have now opened up a Second Etsy Shop that is exclusively for our New Paper Items we have to offer. Please feel free to browse our newest Inventory over at :

www.etsy.com/shop/TheDieCutCompany.

We appreciate your business and wish you the Happiest of Holiday Seasons!

----------------------------------------------------------------------------------------------------------

Thank you so much for stopping by our shop!
We encourage all of our Customers to please Check Out Our Shop Policies before Purchasing or if you have any Questions do not hesitate to contact us!

We strive to provide our customers with great quality in our products and Customer Satisfaction is our number one Priority! We want you to be happy with your purchase and to come by for more!

We love creating Custom Orders so please do not hesitate to let us know what you are looking for!

NOTE :

We ship via USPS using the Priority Mail and First Class Mail Options. Depending on what the item is typically they go the First Class Route. If you need something Expedited or in a super Rush please contact us to see what we can do , we have no problem with Rush Orders as long as they are something that can be completed within a Reasonable Amount of time. We enjoy making our Customers Happy so please do not hesitate in asking us if it is possible for a Rush / Expedited Order!

THANK YOU! :)

Thank you for your business , support, and for stopping by!

Please do not hesitate to ask us any questions and have a wonderful time shopping!

Night Owl Engraving LLC

Audrey And Michael McClanahan

Contact shop owner

Audrey And Michael McClanahan

View all 240 items

Reviews

Average item review
5 out of 5 stars
(866)
See reviews that mention:
quality 80 shipping 131 customer service 150
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About

Bringing Our Inspirations and Creations To You

Our shop has come a long way since we first got started a few years ago. Our dreams and inspirations were something we wanted to share with the world together. As husband and wife we wanted everyone to see just what our passion was and how much we loved to create things that made people happy. We are wood workers, engravers, and a paper fanatic. I ( the wife) am in love with my paper, it's what makes the world go around for me. Paper makes it all better right? My husband is the amazing woodworker who just wants to share with the world his creations. Our goal is to build a successful business together with high quality products that keep our customers coming back for more. Please stop by often to check out all the wonderful goodies we have!

Shop members

  • Audrey Mcclanahan

    Owner, Creator

    I have always loved crafting and creating beautiful things for other people to love. Im always coming up with new ideas on how to improve what i have already made and something even more wonderful to make.

  • Michael

    Owner, Creator, Husband

    Michael is my wonderful husband who is here helping me bring our creations to life. He is a excellent Woodcrafter and manages the Laser Engraving side of the Shop. Together we both love to create, craft, and display quality products!

Shop policies

Last updated on September 15, 2018
Thank you to all who stop by and shop with us here at Night Owl Engraving LLC! We appreciate your time and business and hope you will come back for more!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
A few Policies that we have of our own to help the shopping process be more clear and smooth!

1. REFUNDS :

Please Note : We want all of our Customers to be Happy so please do not hesitate to conversation us with any Refund Requests, Problems, Questions, etc... Even if it is outside of our Policy Rules we will always try and work out the Best Possible Solution for any situation that may happen :)

If you Purchase an item with us and wish to cancel within a 48 Hour period, please send us the Request and we will review your order. If the order has NOT been already started into Production then yes we have no problem with a Full Refund, within the 48 Hour time Period.

If your Order IS ALREADY in production and the 48 Hours have already passed then no we can not give you a Full Refund. We can offer you the Shipping Money Back plus half of what you paid for the Product. ( DEPENDING ON THE ITEM AND EXTENT OF WHAT IT IS, THERE ARE DEFINITELY EXCEPTIONS TO THIS RULE)

THESE POLICIES ABOVE FOR PARTIAL OR FULL REFUND ARE FOR ORDERS THAT HAVE NOT BEEN SHIPPED YET!

If your Item HAS been Shipped and you receive your item and it is absolutely not what you wanted, you are very unhappy with the product, or there is something wrong with it PLEASE CONTACT US PROMPTLY AND PROVIDE PICTURES OF ANY DAMAGE, ETC...

Please know that we want you to be Satisfied with your purchase but we are not responsible for Return Shipping. That is up to the Buyer. ( UNLESS THE ISSUE IS BECAUSE OF A MISTAKE ON OUR END ) If the situation comes down to you wanting to send the whole item back please remember you are responsible for the Return Shipping and we will discuss the details via Conversation.

If your item is DAMAGED via USPS please PROVIDE PICTURES because we can File a Claim with the Post Office for the Insurance coverage if there is any put on the item.

We will always try to resolve any issues our Customers may have to the best of our ability!!!

CUSTOM ORDERS:

If you are having us make a Custom Order for you please help us keep the Communication Process going Smoothly which we will definitely do as well on our side.

We ask that you are able to answer any Questions we may have about your item within at least a 48 Hour Time Period for example:

Questions about the Image, Size, Color, etc....

If you are having us create a Proof for you to see before we Engrave or Cut please be note that we will send you the Proof within a 24 hour period and we need your response within 2 days after that to begin the process.

If you are having us do a RUSH ORDER please note that we will need all information pertaining to your Order Promptly to insure we get your item or items to you on time!
Payment
We accept all Major Credit Cards, Etsy Gift Cards, Pay Pal!

WE DO NOT ACCEPT PERSONAL CHECKS or MONEY ORDERS!
Shipping
POSTAL SERVICE:


We ship via USPS using the Priority Mail and First Class Mail Options. Depending on what the item is typically they go the First Class Route. If you need something Expedited or in a super Rush please contact us to see what we can do , we have no problem with Rush Orders as long as they are something that can be completed within a Reasonable Amount of time. We enjoy making our Customers Happy so please do not hesitate in asking us if it is possible for a Rush / Expedited Order!



Please Note we are Not Responsible for Delays in the Shipping Process, Country Taxes, etc.... We will pack our items with the Utmost care to insure they arrive safely and not damaged. After they leave us and the Post Office has them in hand we are not responsible for their errors but we will do everything in our power to make sure you receive the item you paid for and in the condition it should be in. We do understand that things can happen in transit so whatever we can do on our end to help or resolve any issues, we will most assuredly do!!

If we have confirmation of Delivery through the tracking number and Postal Service BUT you still have not received your items then PLEASE CONTACT US PROMPTLY. Please also Contact YOUR POSTAL SERVICE AS WELL so that you know what may be going on, on your end. We will DO EVERYTHING IN OUR POWER on our Part to help you through any PROBLEMS, ISSUES, ETC...that may come along if needed. We want our Customers to be Happy with their Purchases and to come back for more.
Additional policies and FAQs
We would like all of our customers and future customers to know that we want you to be absolutely happy and satisfied with what you are ordering. We want to make sure we provide you with the best customer service, the utmost respect, and make sure our shop delivers the best quality in our products. We want you to have a smile on your face when you receive what you purchased and come back for more!!