NightlyAllure's Shop Policies
Thank you for visiting my shop!
Please take a look at the information below, which may help provide some facts about purchasing from Nightly Allure. If you have any questions or concerns, please feel free to contact me directly. I will always reply in a timely manner.
***Also find NA on:
*Nightly Allure lingerie/accessories may be purchased by:
Debit / Credit Card
*If you would like to request a cancellation, please contact me within 24 hours of submitting your order, this applies to both weekends and holidays. After the 24 hour time frame has passed, I will unfortunately not be able to accept the request.
*Because Nightly Allure's lingerie and accessories are specifically handmade to order, I am unable to give gift receipts on purchased items.
NEW JERSEY CUSTOMERS: Will be charged a 7% sales tax upon check out on accessory items only.
All lingerie and accessories of Nightly Allure are 'handmade to order' unless otherwise listed as 'ready to ship'. Due to this, please allow 3-5 weeks after payment has been processed for your NA Lingerie to be shipped.
Accessory orders, on the other hand, are available to ship 4-6 days after purchasing. With an arrival time between 2-5 business days for domestic (US) customers, and an estimated 2-5 weeks for international customers. *Time varies based upon location/country's customs office.
*Please make sure that the address listed on your Paypal and/or Etsy account is correct. That is where I will be sending your order unless you provide me with an alternate address during checkout.
*INTERNATIONAL arrival estimates vary by destination and the country's customs office, which may delay the order and subject it to duty rates. In the event that such is to happen, it will be the customer's responsibility to pay such rates.
TIME SENSITIVE ORDERS: Due to an influx in orders, I am unable at this time to accommodate rush request. Time sensitive lingerie purchases should be placed within two months’ time of a special occasion for domestic customers, and at least three months for international.
Time sensitive accessory orders should be placed within a month’s time of the special occasion for Domestic (US) customers, and two months’ time for international.
***I cannot guarantee the arrival of your order before or on your desired date, but this is the best method to keep in mind before purchasing from my shop. If at any time you would like to check the status of your order, please feel free to message me either through the contact field of this site or at NightlyAllure [!at] aol.com
Refunds and Exchanges
For hygienic reasons, as well as the handmade nature of my work, I cannot accept refunds/exchanges.
In the rare case that a Nightly Allure item arrives in faulty condition, please message me immediately either through Etsy or by email at NightlyAllure [!at] aol.com
Additional Policies and FAQs
Nightly Allure is proud to offer all lingerie designs in a variety of sizes, ranging from XS-XL. To see the Nightly Allure sizing chart, with appropriate measurements, simply view the last image of the lingerie listing you are interested in.
There are two different sizing charts, one made in inches for domestic (US) customers and one made in centimeters for international customers. Simply let me know by selecting the correct size from the drop down menu, located above the checkout button, along with any other information requested for that design.
At the moment, personally requested custom orders are only accepted for accessory designs. All other orders are simply customized to your proper measurements and/or the color preference provided in it's listing.
If you're interested in placing a custom order, please feel free to send me a message with the details of what you're looking for. I will work with you to sort out ideas until we arrive at a comfortable and definite understanding.
At that time, a custom listing will be sent to you and only after payment has been received and cleared, will I begin crafting. When your order is complete, I will share with you a final time an image of the end result, after your approval I will promptly send you notification of shipment and estimated time of arrival.
For certain designs, I will request appropriate measurements for a proper fit. Please make sure that the measurements you send me are accurate, as Nightly Allure will not be held responsible for ill-fitting garments due to inaccurate measurements received during the discussion process.
**I reserve the right as the designer, to list custom orders in my shop as inventory if, and only if, I have drawn up the design myself based off of our interaction. If you as the customer provided a sketch of the desired accessory, I will never repost the finished product, either in my shop or social networks.
CARING FOR YOUR NIGHTLY ALLURE
(This information will be mailed along with your order)
It is advised that all Nightly Allure lingerie, with the exception of those made from cotton, are cold hand washed with mild soap or detergent specifically made for hand washing. Rinse well when wash is complete and hang to air dry.
*When washing, please remember to fasten any snaps, clasp or buttons as to avoid any tears or snags.
If you would prefer to machine wash your lingerie, make sure to place your washing machine on its most gentle cycle, on cold. Also, a lingerie bag is recommended when machine washing to help avoid damage to your delicate pieces. Once complete, allow your lingerie to air dry.
Using a mild soap, silk wash or colorless shampoo (never detergents or bleach) soak the garment in luke warm water for five minutes. Move it about gently, do not wring or twist. Rinse well in cool water to which a teaspoon of vinegar may be added to remove all traces of soap. Roll in a towel to absorb excess moisture and lay flat, straightening out seams. Iron while slightly damp on warm setting. Tailored silk garments such as robes and pajamas require careful pressing in order to maintain their look and dry cleaning is highly recommended.
Styles that can be ironed "flat", such as collarless pajamas and gowns can be hand washed and pressed on the wrong side with a warm iron. If you must wash dark colored or printed silks, wash very quickly in cold water and mild soap. Move continuously and do not soak or colors may run into one another. Rinse with cold water and a little vinegar and lay flat to dry with a towel between layers to avoid colors bleeding into each other.
Like most natural fabrics, silk wrinkles! Run a tub of hot water in your bathroom and hang the garment for an hour or so to eliminate the worst creases. Smooth finish silks like charmeuse, look fresher if pressed with a warm iron rather than steamed.
Last Updated February 13, 2015