Nina Gibson Designs Handmade Silver Jewelry
NinaGibsonDesigns' Shop Policies
Welcome to NinaGibsonDesigns. I hope your shopping experience is a good one.
Custom Orders Welcome! Please use my shop as a gallery of what is possible. If you see something you'd like customized, or have an idea for a completely custom item, please contact me!
You can make payment through Etsy, directly and securely, using a credit card. Please contact me if you need any help.
You need not have a paypal account to make a payment with this service. Please contact me if you need help with completing your transaction.
All purchases must be paid using the Etsy Checkout process. Please contact me immediately if you have made in errors in your order to avoid any miscommunication. Thank you.
Please note that California residents will be charged 8.00% sales tax.
*Payment Plans / Layaway*
Ask me about creating a custom payment plan for a special purchase.
Your order will be shipped to the address you specify during your ETSY checkout purchase. If you have made an error, please contact me immediately so that I can make a change in your order. Most orders will be shipped out within 3-5 business days. Custom and made to order items will usually be ready to ship within 5-7 business days. (Notice will be given if your piece will take longer to create).
*If you would like a printed receipt with your purchase, please notify me in your buyer's note and it will be included. In the interest of reducing, I have decided to suspend printing packing slips unless requested.
I use the United States Post Office (USPS) for all shipping options. Shipping charges in your etsy order include shipping and handling costs. Items over $100 ship with insurance.
USPS First Class Mail - Usually 3-7 business days - $3.75
($5.75, insured - items over $100)
USPS Priority Mail - 2-3 days in most locations - $7.00
($9, insured - items over $100)
USPS Express Mail - next business days in most locations - $22.00
($24, insured - items over $100)
*Contact me to adjust the shipping charges for your purchase
I will mail your items using USPS Global First Class. Shipping times may vary by destination. Please contact me for price quotes for upgrades (not available in all areas).
**International buyers are responsible for any customs duties, taxes, VAT, brokerage fees, or tariffs levied after the initial US postage. These fees are separate from the cost of US postage fees and vary by country and package content. Nina Gibson Designs has no way of calculating or collecting these duties, which are imposed at the sole descretion of your government with regard to your country's tax law regulations and/or your local post office.
WHEN PURCHASING AN ITEM FROM NinaGibsonDesigns, INTERNATIONAL BUYERS ACCEPT RESPONSIBILITY FOR ANY CHARGES IMPOSED ON SAID PURCHASE AT THE TIME OF DELIVERY.
*Please be sure that your country allows the import of jewelry.
*Please be aware that overseas shipping can take several weeks and may be subject to customs delays - please contact your postal service for more information.
All items are packaged nicely in a gift box or other packaging suitable for gift giving. If you will be sending your purchase directly to the gift recipient, please let me know in your buyers note to seller at checkout, and I will include a card with your sentiment.
If you need something by a specific date, please contact me. Some items may be available for rush shipment, but please ask. There may be an additional charge for RUSH orders of custom items.
Refunds and Exchanges
If for any reason you are unhappy with your handmade jewelry, I will accept a return for exchange or refund within 30 days of your receipt of the item. You may mail it back its original condition in a bubble mailer to prevent damage, and I will issue a refund when it is received, minus any shipping/handling fees. There may be a re-stocking fee for custom orders. Please let me know if you are unsatisfied. Simple alterations or repairs are provided at no cost except shipping fees.
*Note: custom or personalized orders (including rings) may not be returnable. Exceptions can be made on a case by case basis and may be subject to a restocking fee. Please contact me.
Additional Policies and FAQs
*Rings & Sizing*
Rings are custom items - made to order and available in your size. If you are unsure of the size you need, I recommend having your finger sized at a local jewelry store or inexpensive ring sizers are available: https://www.etsy.com/listing/60545436/
If you find that you need a different size, please contact me. I can provide re-sizing service for a fee. This fee is dependent on the style of the ring and the difference in size required. Some designs may require making a new ring, while others may need a smaller adjustment. Re-sizing fees generally start at 10% of the original price plus re-shipping costs.
Gift Certificates in any denomination are available. Please contact me.
To make payment using a gift certificate, please select "other" as your payment option, and include the gift certification authorization and code listed on your certificate in the note to seller.
If you are in the Orange County area and interested in hosting a private jewelry event, contact me for more details.
Wholesale inquiries are welcome from qualified businesses.
Jewelry is not intended for small children as it may present a choking hazard.
© 2014 Nina Gibson. All rights reserved.
Please note that I hold copyright over my designs as well as my images. Neither may be used without permission. Thank you.
Last Updated September 4, 2014