NoTugHairTies' Shop Policies
Welcome to No Tug Hair Ties on Etsy where we sell our brand of No Tug Hair Ties. Our Ties are made out of high quality elastics that will not damage your hair and are cut, knotted, heat sealed and hand packaged in the USA. They are packaged beautifully and are perfect for gifting. We take the time and dedication to select those colors based on Pantone's color trends as well as the latest fashion trends. We accurately depict our hair ties by utilizing only photographs of our actual product taken by myself, the owner of this shop Aida Dujarric with my DSLR.
We accept Master Card, Visa, Amex, and Debit Cards via safe and secure Paypal. No Paypal account needed to checkout . We don't accept personal checks.
Checkout safely and securely on Etsy.
PLEASE READ CAREFULLY PRIOR TO EMAILING US ABOUT YOUR SHIPMENT:
+++++ SHIPPING TIMES ARE NOW 7-10 BUSINESS DAYS FOR ALL ITEMS++++++
Dear customers - We've had to increase our shipping times, please bare with us. Processing for all orders after purchase is 7-10 business days (excludes weekends). Tracking number will be provided when your order is ready to ship.
TO ENSURE DELIVERY: Upgrade to Priority Mail, option available in our shop
EXPRESS MAIL : Overnight delivery option available 1 business day. Option available in our shop for purchase.
Due to the high volume of sales on Etsy, offline and our retail orders, our updated production/shipping times are as follows. Please be aware that we at Cabecitas Lindas No-Tug Hair Ties need the following production days in order to process your order with the time and consideration required to ensure customer satisfaction. Our Hair Ties are not pre-fabricated, meaning we are not re-sellers. Each order is hand cut, hand knotted, heat sealed and packaged by Aida and her assistant. The full production is overseen by Aida and every item inspected before leaving the Cabecitas Lindas studio. We thank you in advance for your understanding and we are working very hard to reduce our production times but until further notice it is below.
Each listing is setup with the 1st class mail shipping of 2-5 business days. Please note different production times for items. Production time does not include shipping days. Business days are Mon-Fri and excludes holidays.
INTERNATIONAL SHIPMENTS: Unfortunately international shipping rates to Canada have gone up, way up. Shipping to Hong Kong, France and Australia pretty much cost on average $6.00 US dollars or more, therefore we have found it easier to set our base International rate at $6.00 and $1.00 per additional item
Please not that we are not allowed to claim items as "Gifts" in the customs declaration form. They will be shipped as "Hair Ties Merchandise".
TRACKING: You will receive tracking information when your item is being PREPPED for shipment, it does not necessarily mean your item is shipping upon receiving said tracking number. There may be a few days in between receiving tracking number and actual shipment. Tracking numbers are provided with each purchase to the email used on paypal. Please check your inbox for tracking numbers. You will receive a 2nd notice that your item has shipped from within Etsy.
WHERE'S MY STUFF?
Please contact us in regards to your order when the above production/shipping times have been exhausted. It is understood that you accepted these terms and understood the above policy when you proceeded to purchase one of our products.
We will not issue partial/whole refunds because customer perceives that their shipment is "late" and they failed to read the Store Policy. We value our customers and believe the customer is always right, and there satisfaction is our guarantee. However; store policies are also present not only to protect the customer but also the merchant. Once Packages are in the hands of the USPS their shipping times are out of Notughairties.etsy's control.
RUSH MY STUFF!
Need your items rushed? Please convo me, "Rush charges will apply"
We ship internationally! Please Convo me for rates.
Insurance is extra, if you'd like your items insured please contact me.
Refunds and Exchanges
I make all my items by hand and no two are exactly the same; however If you are
not completely satisfied with your purchase please contact me so that we can arrange a refund or exchange.
Because items are for the hair we can't accept returns, especially after use. Please contact me via Etsy or email to arrange a store credit or exchange.
Additional Policies and FAQs
Wholesale Information: Own a retail location, Yoga studio, Hair Salon or Boutique and would like to carry our brand of beautiful hair ties? We have wholesale pricing, please contact orders [!at] cabecitaslindas.com for more information.
Please keep in mind that each hair accessory is made by hand with the utmost care and attention to detail, however like any handmade product no two are exactly the same. If you are not satisfied with your product please see our return policy for store credit or exchanges.
For any additional questions please fee free to contact me at aida[!at] cabecitaslindas.com
Last Updated August 16, 2014