North Eighty reserves the right to evaluate all refund/exchange requests on a case by case basis. Due to the custom nature of many of my products, refunds/exchanges are not offered for those products unless an error was made by North Eighty in production or an item arrives damaged by the postal service.

I care about your customer service, which is why I have put together a list of clear examples that do not qualify for either refund or exchange requests. Examples of circumstances that do not qualify for refunds/exchanges include (but are not limited to):
Incorrect spelling within an order (made by the customer at time of order)
Incorrect shipping address (placed by the customer)
Wrong product ordered by customer
Buyer’s Remorse
Shipping delays
Digital Items/Downloads

It is the responsibility of the customer to ensure their order is correct at the time of placement, and by purchasing a product from North Eighty, the customer agrees to the terms and conditions set forth within these policies. Additionally, due to discrepancies in computer monitors your product may not match the exact color on your screen. This does not qualify for a refund or exchange request.

If you would like to request a refund or exchange you must complete the following steps:
1. Contact me within 2 days of receipt via Etsy message.
2. In this message detail why you are requesting the refund or exchange, and include pictures of any damaged products if applicable.
3. If an exchange or refund is approved, the customer must ship the product back to North Eighty (including a tracking number) at their own expense.
4. Shipping costs are nonrefundable.

North Eighty accepts PayPal, Etsy Gift Cards, Visa, American Express, MasterCard, and Discover credit cards for payment.

Payment is due at the time of order, and North Eighty reserves the right to cancel a transaction if payment does not clear. For personalized and custom orders the customer has one week to purchase the listing once it has been created. If payment does not clear within that time frame, we will cancel the order and remove listing.

You do not need a PayPal account to use this option, and can sign in as a Guest. To use this option, please follow the prompts and refer to PayPal.com for any additional questions.

At this time North Eighty uses USPS Priority and First Class Mail for physical items.

I do not offer international shipping at this time, but most certainly will ship to APO/FPO mail boxes. If international shipping becomes available, it is the responsibility of the customer to be aware of and responsible for all important taxes for their country. This includes digital downloadable items. It is against the Terms of Service for North Eighty to mark a package as a gift and I strongly believe in ethical business practices.

It is the responsibility of the customer to ensure correct shipping address at the time of order placement, and North Eighty is released from any liability should the customer order with an incorrect address.

Production times vary before shipping (production time does NOT include additional days for shipping time) more information will be provided in each listing, and it is the customer’s responsibility to order within this time frame; should you require a product sooner it is your responsibility to contact me prior to purchase to discuss availability and upgrade options.

North Eighty is released from liability for delays in shipping once a package has left our care. We are unable to control shipping factors such as weather, staffing errors, or delays and by purchasing a product from North Eighty, the customer recognizes that all shipping profiles are estimates and not guarantees of time.

Should an error occur in shipping; it is the responsibility of the customer to contact their local USPS and file a formal complaint and case. North Eighty is available for questions should this unlikely event occur.

SVG, Clipart, and PNG downloads includes both a personal and limited commercial use license. My goal is to help support small businesses and crafters needs. Please see license specifics below. All licenses are non-exclusive. Feel free to send me a message if you need further clarification or would like an exclusive license for your business.

+++ SVG & CLIPART PERSONAL & LIMITED COMMERCIAL USE LICENSE +++



YOU MAY

+ Create any number of projects for your own personal use or gifts.

+ You may use this limited no credit commercial license in your home/small business, on/in a finished tangible product for sale that you have created yourself or by your staff in your studio without the help of outside manufacturers.

YOU MAY NOT

+ YOU MAY NOT + Sell my designs as 'ready to press' transfers of any kind. Including waterslide.

+ YOU MAY NOT + Mass produce items (More than 20 at one time) with my designs, (retail, wholesale, drop shipping, ready to press transfers, etc.)

+ YOU MAY NOT + Upload designs to 3rd party printing sites like Zazzle, Printed Mint, Cafepress, 613 Transfers etc.

+ YOU MAY NOT + Share (in part or whole), give away, copy, claim as your own, or distribute or resell digital files in any way where my images can be extracted from the files. Final products and files MUST NOT compete with or be sold in a way that directly competes with the original files purchased from me. I.E. digital downloads, svgs, etc.

+ YOU MAY NOT + Upload patterns or images to 3rd party fabric printers like Spoonflower, My Fabric Designs, etc., OR custom fabric companies. If you would like to have designs printed on fabric, please contact me for a special license. I have many design available for purchase on fabric at Spoonflower and My Fabric Designs.

+ YOU MAY NOT + Use these designs to print and sell sheets of vinyl, heat transfer vinyl, screen print, sublimation, waterslide etc.


+++ Please Note +++

The Copyright for each digital file still belongs to Heidi Thorp/NorthEighty and is non transferable and non exclustive. You (the buyer) cannot sell, copy, give away, claim as your own, or transfer (in part or in whole) the file in any form without express written permission or obtaining an extended commercial license.

There is no need to give me credit, but it is always appreciated. Please tag me on instagram @northeighty, I would love to see what you are making!

Etsy conversation is the preferred method of conversation, however you may also reach me at northeighty [!at] yahoo.com or my Facebook business page:
https://www.facebook.com/northeighty

Thank you for taking the time to read through my policies for North Eighty.
Should you have a negative experience while shopping with me, I want to personally encourage you to message me prior to leaving any public feedback. I am committed to you, and I am always receptive to customer concerns, questions, and (of course) compliments!

North Eighty adheres to the following production hours:
Monday – Friday from 9:00am – 5:00pm Central Time Zone
I am located in Corpus Christi, Texas.
North Eighty observes all national American holidays, and as such will not produce product or conduct any business during those times, as I reserve the right to spend this time with my family. It is the responsibility of the customer to be aware of holiday observances as they may impact production and shipping times.


Copyright © 2017 North Eighty

+++ Privacy Policy +++

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.


Information I Collect


To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

+ As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support.

+ When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.

+ If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

+ As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.



Information Sharing and Disclosure



Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

+ Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

+ Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

+ Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

+ Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.



Data Retention



I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU


I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights



If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

+ Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

+ Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

+ Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

+ Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Heidi Thorp, am the data controller of your personal information. If you have any questions or concerns, you may contact me at northeighty [!at] yahoo.com.