Novella's Shop Policies
It is my hope that my brand [that is, my walk, talk, and presentation] can create positive change that thoughtfully inspires.
FACEBOOK (special deals): novella
By far, the zippiest way to go. As you check out from Etsy, you will see a link to the PayPal site. And please make sure that your PayPal address and your Etsy address match.
CREDIT CARDS BY PAYPAL
If you don't have a PayPal account, you can still do a secure check out with a credit card. Choose PayPal when checking out from Etsy and follow the steps for non-account holders. Again, please make sure that your Etsy address and the PayPal address match.
I require payment within 24 hours of purchase. If payment is not received, I reserve the right to cancel the transaction.
First time buying on Etsy? Here's a quick Checkout Guide: http://www.etsy.com/help_guide_checkout.php
Typically I ship next day - 5 business days, upon receipt of payment. Orders within the US typically take 3-5 business days to arrive. If you need it quickly, please contact me for expediency.
If you would like to upgrade to priority or express shipping, please convo for additional charges.
Any customs fees are the responsibility of the buyer.
PLEASE NOTE: Once your order is shipped, I am not responsible for delayed, lost or damaged packages. If you would like insurance on your package, please convo me before you pay and I will revise the invoice to add insurance.
Refunds and Exchanges
Necklaces may be returned in new, undamaged condition for a full refund or exchange within 10 days of receiving your order. For sanitary reasons, earrings may not be returned.
Buyers are responsible for the return shipping charges and I require that a delivery confirmation is attached. I cannot be responsible for items that are lost in transit back to me. Please send me a note to let me know of your return so that I can be on the lookout for your package.
Quality guaranteed. I believe you'll be 100% in love with your purchase, if you feel a return is necessary than we shall.
Additional Policies and FAQs
Lengths on most items are adjustable. My turn-around time is quick, thus please message me on your order to allow for changes before shipment.
In an effort to reduce waste and help save our natural resources, please request if you require a receipt and separate gift boxes. Thank you.
At this time, I am not accepting consignment.
Wholesale inquiries are welcome!
Please visit my handmade cross jewelry shop NovellaCross.etsy.com
and I unload my overstock here LeftLane.etsy.com. Thank you so kindly for peeking.
Last Updated August 25, 2012