DO YOU PROCESS RETURNS OR EXCHANGES?
I will accept returns on ANY order for any reason but refunds may not be eligible for all cases.

Exchanges or replacements at zero charge will only be processed if the item has a fundamental issue (production/quality) or was damaged in shipment and we are able to process a claim.

If you wish to exchange a candle for a non-fundamental issue (like you didn't like the scent as much as you had hoped), you may exchange the candle for a new one. BUT shipping costs to return the candle to Novelly Yours is the customer's responsibility. Once I have received the unwanted candle safely, I can send out an exchange. This can be a long process!

For any items that have been damaged in shipment, please immediately send photos of the damaged candles and we will file a claim with the postal carrier. PLEASE NOTE this process takes time and claim may need to be approved before I am able to send replacement items. ** This does not include melting issues ** I cannot be held responsible for any items that have melted in transit or while sitting on a porch.

I cannot process any returns or refunds without first seeing what the issue is.

If you need to make a return, please contact me within a week of receiving the order. All returns must be shipped back in unused condition (candle must be unlit, melts fully in tact) at shipper's expense.

Once the package has shipped and tracking has been initiated, I can no longer be held responsible for how it is handled in transit/delivery so please be understanding when there are shipping issues.

Any orders where tracking shows "delivered" cannot be refunded as that is my proof of delivery. The package may be lost or stolen. If the package is still missing after performing investigations, it may need to be reordered.

Please note that all IL residents will be charge state sales tax!

If payment is not received within seven days of order, please note your order may be cancelled.

HOW LONG DOES SHIPPING TAKE?
Processing time is usually around 2-7 business days after payments go through. If there are any delays for any reason, I will be sure to contact the customer. Please allow proper time to produce the order.

HOW ARE ITEMS PACKAGED?
All shipments will be sent in a secure box via USPS with tracking. Any orders under 1lb will be shipped via USPS First Class Mail. Any orders over 1lb will be shipped USPS Priority. Shipping options will be determined based on quantity/size of items as well as weight. I have eliminated USPS Ground Shipping because Priority was almost always cheaper, comes with insurance, and ships quicker!

HOW MUCH DOES SHIPPING COST?
All shipping rates are estimated from by Etsy so please check their pricing calculator before messaging! The rates available from the shop are the best possible costs I can offer. Please note that shipping costs include costs for packaging, padding, and boxes as well as label. I currently receive no shipping discounts so unfortunately, I can't discount shipping at this time. Shipping costs are non-negotiable BUT if you feel like a shipping cost may be incorrect, please do send me a message and I will look into it. Some larger orders are not calculated correctly by Etsy for whatever reason and we can come up with a solution. I also do refund any excess shipping that a customer may have paid if it didn't end up costing that much.

WHAT IF MY ITEM IS DAMAGED BEFORE IT GETS TO ME?
If your box is damaged by the postal carrier, please send photos to me immediately and we can file a claim with the post office. Novelly Yours cannot be held responsible for any carrier-caused damages but I will work with customers to find a happy solution should this occur!

The summer months can get hot! Candles should not be left in direct sunlight for a prolonged period of time so please keep in mind how long your package will be left unattended/on a porch/in a hot area if ordering in the summer. Novelly Yours cannot be held responsible for any damages due to melting nor any issues with a package being damaged in transit. BUT if an issue does arise, let me know and we can work something out on a case-by-case basis.

WHAT IF MY BOX GOES MISSING/DOESN'T DELIVER?
If a box is lost in the mail (i.e., tracking never updates), I will start a search with the post office to locate it. If the box can be found, it will be sent on to the customer. If the box cannot be located, we will file a claim and if the claim is approved, I will send out a replacement. PLEASE NOTE that these processes take time! Please have patience as these are postal issues and not a reflection on the shop.

Please note that Novelly Yours cannot be responsible for lost or stolen packages!!! If any package has been marked as "DELIVERED" and you cannot locate it, unfortunately, I cannot refund or replace these items. The tracking is my proof that it was delivered safely by the postal carrier. If this happens, please double check the address that was provided, ask around to family/friends/neighbors, and check with the post office to make sure it wasn't brought back to your local branch. If none of these options turn up your package, unfortunately I cannot assist with refunds since I cannot claim insurance on a delivered package. Items will need to be reordered.

DO YOU GUARANTEE DELIVERY DATES?
No, I cannot guarantee a delivery date. I will work as best as I can to make sure your item arrives on time but I am a small business with a family and another full-time job. I will process a rush order as fast as I can if a delivery date is requested, otherwise your order will ship within the allotted 2-7 processing days.
The postal service is responsible for delivering your packages. If there are any delays in shipment, I will work with you to find out where the package is and what the ETA might be but once it has left my hands, I cannot be responsible for any shipping delays.
If you are in need of a rush order, please DO NOT use USPS First Class shipping. This shipping option is the cheapest but can take up to 7 - 10 business days to arrive. Please use Priority shipping rates if you need an item quickly. I will process a shipment as whatever you paid for. Any shipping upgrades will not be processed for free unless the delay is on my end as the manufacturer.

DO YOU SHIP INTERNATIONALLY?
I ship internationally! Shipping costs can be calculated with the shipping estimator on any item page (and if you've used it, yes, that is accurate). PLEASE NOTE that in some countries, extra customs charges may apply. The customer is responsible for paying those extra customs so please do be aware prior to purchasing. If you have any questions or issues, please contact me!

If you have any questions, please feel free to contact me! Orders are processed upon payment and do take time to make so please keep lead time in mind when ordering! I can process custom orders if you have a specific idea or would like a specific book, but please keep in mind this may lead to extra charges or longer lead time.

Please do keep in mind that these scents are my creative interpretation of places or ideas from books. They may vary from another person's interpretation.

CANDLE TIPS!
All candles from Novelly Yours are made with the maximum scent that this type of soy wax can hold. Adding more fragrance than the wax can hold only wastes it and may even cause a candle to smell LESS because it's essentially overload for the wax!

Please also note that some fragrances are not as strong as others. Candles with "softer" smells (like some earthy smells) don't have that overpowering hot throw that you get from "strong" smells like florals, spices, or pine. This is just a natural way of fragrances and has nothing to do with the quantity of fragrance added to the candle! Please keep this in mind when selecting your scents.

If you feel that your candle is not filling a whole room with fragrance, here are some options to try to help:
// Relocate your candle to a smaller room. For example, my open floor plan house lets fragrances permeate between a number of rooms and takes a few candles to get a concentrated smell! You'll be able to smell a candle more in a smaller or more contained room.
// Buy a larger candle! The tealights, 2oz candles, and 4oz candles MAY fill a room but are not designed to fill a room with scent due to their small size.
// Step out of the room and come back in a few minutes later. Your nose gets used to smells over time and you may be adjusting to the scent!

Please burn your candle responsibly. Do not leave burning candles unattended. Be mindful of where you place your candle while it is burning (do not burn inside of shelves, near books or other flammable items, near pets, DO burn on proper surface, etc). Each candle tin has little feet to help avoid direct heat from a candle on your solid surface but please keep in mind that burning for extended periods of time (like four hours or more) will heat up that container and it may be hot to the touch! Place candles on a coaster/safe surface to avoid any possible damage.

Do burn candles until the wax melts and pools to the outer edges of the containers! Lighting and quickly extinguishing candles causes the wax to tunnel, burning straight down several times instead of gradually melting the entire surface. You won't get as much life out of your candles and it won't look as pretty either!

Trim your wicks! Ideal wick height is about 1/4", give or take. Keeping wicks trimmed prevents flames from getting out of control and overly sooty.

Once the item is received safe and whole by the customer, Novelly Yours cannot be held responsible for how the candle is used.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT |
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Brittany Smith, am the data controller of your personal information. If you have any questions or concerns, you may contact me at brittany [!at] novellyyourscandles.com. Alternately, you may mail me at:
P.O. BOX 341, BRISTOL, IL 60512.