OAKYdesigns

B E A U T I F U L . C U S T O M . W E D D I N G

OAKYdesigns is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

OAKYdesigns is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on April 10, 2019
Hi friends! I’m Brittney! I am married to the love of my life, a mommy to a handsome 5 year old boy and beautiful 1 year old girl. I design and create items in this shop! Thank you for supporting me and my little family :)

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
We do not accept returns or exchanges except for in certain circumstances. All returns are done on a case by case basis, and communication with the shop owner is necessary.

If your product is not as you have expected, we will work with you to help alleviate any issues and possibly refund or replace said products. Once you have received your order you have 3 days to contact the seller about a possible return.

For products that arrive damaged, please contact the seller for replacement within 72 hours of receiving the product. A refund will not necessarily be given in this situation, but a replacement of the whole product, or missing piece will be sent.

Orders can only be canceled within a 24 hours after purchase. Custom orders will be subject to a 20% restocking fee upon cancelation.

Each case is dealt with individually. Thank you!
Payment
I accept Paypal and all major credit cards. Once Etsy has received payment we will begin working on your purchase.
Shipping
Please check for our current processing time listed on each individual item. This time varies seasonally. If you have any questions about this please contact us.

Processing time is different than shipping time, processing time is the time that it takes us to create your order (as all items are hand made in our home) Shipping time comes after processing and can vary depending on your location, it is typically between 2-5 business days.

If you need any of your items for an event, holiday or just by a certain date, we need to know that date at time of purchase, please leave that information in the notes to seller when checking out.


INTERNATIONAL ORDERS:
Oaky Designs is currently accepting some orders to the US and Canada. You will be responsible for all customs, taxes and fees applicable.

Oaky Designs cannot be held responsible for any lost or stolen packages. If this is a concern, please inquire about insurance for your package prior to purchasing. This can be added for an additional fee.

We cannot ship to PO Boxes, so please use a physical address thank you!
Additional policies and FAQs
We love doing custom orders! Please contact us for more details.

Please note that each item that we make is unique. Most of our products are created in a rustic theme, so there will be rough areas, knots, ect. Stain color will vary from order to order, and in different lighting, but we always strive to make orders look like the example pictures. We use only real wood.

Please note that orders that are customized with names and/or dates (ex. Welcome Signs) the names and date will be in the same format as the product pictures displayed. For example, an ampersand and capital letters will be used to incorporate all customizations into the design. Any desire for changes to this format will need to be discussed with seller prior to purchase AND a note must be left by the buyer in the comments section at the time of order.