ODDimagination's Shop Policies
It is my philosophy to have policies set in my shop that are amicable and win/win for the buyer as well as for me, the seller. I want your purchasing experience to be a good one and if something isn't quite right I want to know about it so we can work together and make it better.
All payments are due at time of purchase.
I prefer PayPal or direct check out but if paying by check or Money Order please make them out to Denise Baldwin.
NOTE: If paying by check I will wait until the check clears the bank before I ship your item (usually about 10 days).
Please contact me if you need to arrange for "other" payment and I will see what I can do. :o)
All items within the United States will ship via First Class Mail/USPS.
All international items will ship via International First Class Mail/USPS.
If you require something different please contact me before you purchase the item so I can make the necessary postage corrections.
Refunds and Exchanges
Although I take the utmost care when packaging my one-of-a kind creations I understand that "things" can still happen. Below are my policies regarding Refunds and Exchanges.
If your creation arrives damaged or broken, please send it back to me and I will refund your payment as well as shipping. The refund will occur once I have the item back.
1. If you want to exchange an item due to damage or being broken from shipment, I will need you to send the item back to me at my cost. However, an exact exchange of the item is not possible because everything I make is a one-of-a kind but I will be happy to replace it with something of the same value on my site. Just let me know what you would like from the items I have available.
2. If you want to exchange an item because you found something on my site that you absolutely adore and would rather have then you can send the item back to me at your cost and I will ship you the new item at your cost back to you. :o)
If the item is priced higher you will pay the difference.
For easier tracking all refunds will be through paypal.
Additional Policies and FAQs
If you have any questions regarding my shop policies please do not hesitate to contact me at the following email address: oddimagination [!at] gmail.com
Thank you for looking! :o)
Last Updated August 12, 2014