ODYSEAstore

For the surfers, mountain explorers, campers + chillers

Phoenix, Arizona
| 48,976 Sales | 5 out of 5 stars 5 out of 5 stars

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Items

48976 Sales

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Alyssa

Contact shop owner

Alyssa

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5 out of 5 stars
(6883)
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About ODYSEAstore

Sales 48,976
On Etsy since 2016

The ODYSEA Store

Shop members

  • Alyssa

    Owner, Designer

Production partners

  • Our Printing Superstars

    United States

    These guys print our high quality mugs for us.

  • Our Printing Superstars

    United States

    These guys print our clothing and accessories.

Shop policies

Last updated on Sep 13, 2020

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 1 hour of purchase

More information

Last updated on Nov 27, 2022

Frequently asked questions

Gift wrapping and packaging

Mug are wrapped with cellophane, a black bow and beautiful custom packaging. We send with no prices on the receipt so they are ready to send straight to the recipient.

Will I see a design proof for personalization?

We will create the designs at our discretion and will not send a proof unless there is any confusion with the requests, but we are sure you will love it!
If you would like to see a proof please leave a note at checkout, and we will happily send one through, but please note this may delay your order.

Also *please* double check your spelling and dates are correct. Once it's printed, its 100% permanent.

What if my mug arrives damaged/faulty?

In the rare case that your mug arrives damaged or faulty in some way, please provide us with some photos within 5 Business Days of receiving your package and we will happily reprint and send you out a new one.

Address Changes/ Wrong Address

Please double check your shipping address before placing your order.
If you need to change the shipping address after your order is placed please contact us ASAP. We will do our best to accommodate you but once your order has been printed and sent out no changes can be made.

We are not responsible for items that are undeliverable or delivered to incorrect address given by the buyer.

If items are undelivered and returned to us we will reship them out for a reshipment fee to the correct address.

Can I return the mugs?

Because all of our items are custom printed, unless they arrive damaged or defective, we can't accept returns for any order.

Also, once the mugs are printed, its 100% permanent. We cannot accept any returns if printed dates or personalisation change due to unforeseen circumstances, as there is no way to remove the print or print over it.

What if my order is late?

We do our very best to get orders printed and shipped within our estimates. But we are not responsible for orders that arrive late due to shipping delays. Etsy's estimated delivery date, is just that, an estimate and not a guarantee.

Shipping times are also out of our control and we are not responsible for packages that take longer than the estimated time frame. Please keep this in mind over busy holiday periods.

Is your packaging recycle-able?

The crinkle paper we use is from 100% recycled material and is fully recyclable. Our gift boxes are 100% recycled with 70% post-consumer content and are fully recyclable. Our cello bags are also 100% biodegradable.

Can I Change/Cancel my order?

We will happily cancel or change your order if you contact us within 2 hours only. Due to our printing process we are unable to change after this time.

How long will it take to receive my mug?

Our current processing time to print and ship your mug is 5-7 business days.
This doesn't include the day ordered, or weekends/public holidays.

Shipping is then usually 2-4 business days for regular mail, or 1-4 business days for priority mail.

*Widespread delays are expected over busy holidays periods, and shipping carriers may not be able to keep to their estimated shipping times*