Unique, Handmade Colorful & Textural Crochet Items -
OFFTHEHOOKFASHIONS' Shop Policies
Welcome to offthehookfashions! I have taken my passion for crochet into creating unique, handmade by myself women's and children's accessories that are colorful, textural - I prefer mixing yarns together to create the unique items.
All items must be paid for with PayPal or via money order. You do not have to sign up for PayPal in order to pay me with a credit card via PayPal. Etsy has a great help section for first time buyers:
Please pay for items at the time of purchase so I can ship them as soon as possible. I will send you a reminder and PayPal invoice if item is not paid for right away.
***If items are not paid for within three days of purchase I will cancel the sale.***
If you choose to send me a money order, please know that I can't begin made to order items until I receive your money order. Any Ready to Ship items bought via money order will be held for you for up to 7 days, allowing enough time for your money order to arrive in the mail. After 7 days, I must release the item on hold, and handle your order as a made to order item if the original item is no longer in stock.
In order to save paper, I only include printed receipts (invoices) for international orders. To view your receipt online, go to Your Etsy> Purchases> and click Invoice next to the item your purchased. If you would like a printed invoice included with your order please request one in message to seller. You do not need a receipt from me to do a return or exchange.
All items are shipped via USPS First Class Mail or USPS Priority Mail with Delivery Confirmation, unless you specifically request another form of shipment.
I will gladly upgrade your shipping to FedEx or UPS overnight or two/three day delivery, and/or add insurance. If you would like this option, please let me know and I can create a special listing for you.
Shipping overseas is also available.
Refunds and Exchanges
If you are not happy with your order please please contact me! My bottom line is happy customers and I always want to make things right.
All sales are final. No refunds. Exchanges are available in certain circumstances.
Should an item not fit properly (in most cases this would only be a hat), I am happy to arrange for a replacement item to be sent to you, but only after I receive the original item back from you. The item must have the original tag still attached and have not been worn or washed.
Items damaged during delivery may also be exchanged for like items. The original damaged items must also be returned before an exchange will be issued.
***Custom made items are not refundable, but I am happy to work with you before and after sale to make sure we get it just right.***
On a very rare occasion, a certain yarn color or fiber may have been discontinued, and a similar yarn or fiber substitute will be offered. If you're unhappy with a substitution suggestion, I will offer a store credit, good for one year from the original purchase date. Additional shipping charges may apply, and will be addressed on a case by case basis.
Exchanges and damaged items must be returned within 14 days of delivery. No exceptions.
offthehookfashions reserves the right to deny any exchange should the item be worn, washed or damaged by the buyer.
In other words... I'm happy to work with you to make your purchase a pleasant one. :)
Additional Policies and FAQs
Custom orders may require a bit more than the standard 3-7 day turnaround.
While I don't sell wholesale, I will offer a reasonable discount for bulk orders. Please contact me to discuss.
Last Updated April 18, 2014