Announcement
⫸ P R O D U C T I O N • T I M E ⫷
Our current production time for most items is 1-3 business days + shipping time. Free standard shipping generally takes about 4-5 business days to the United States.
⫸ S H O P • P O L I C I E S ⫷
Please review our shop policies before ordering: http://bit.ly/oakleemae-policies
⫸ S H I P P I N G • I N F O ⫷
► All packages are shipped through the USPS so please leave your mailing address at checkout.
► Packages returned for insufficient or incorrect shipping addresses may be subject to additional shipping charges.
► After a package leaves our studio we have no control over the item. If your tracking states that a package was delivered and you have not received the item, please contact us and we will give you instructions on the steps to take to help you locate your package.
► Please allow 4-6 weeks for international delivery. Customs fees or additional country-specific fees may be due at time of order pickup and are always the responsibility of the buyer. We recommend researching these fees before purchasing.
⫸ J E W E L R Y • C A R E • T I P S ⫷
The best way we have found to shine your Oaklee Mae jewelry piece back up is with a damp magic eraser, followed by a dry magic eraser. The magic eraser should remove any oils, dirt, and fingerprints from your piece without harming the engraving.
⫸ C O N N E C T • W I T H • U S ⫷
♥ We want to hear the story behind your piece! Please share your story and tag us on social media!
Facebook - @oakleemae
Instagram - @oakleemae
Pinterest - @oakleemae
Learn more about our story here - https://www.etsy.com/shop/OakleeMae?ref=l2-about-shopname#about
⫸ Q U E S T I O N S • O R • C O N C E R N S ⫷
Please contact us via Etsy messages or through email with your order number at customerservice [!at] oakleemae.com
Thank you!
Ashley ♥
Items
Featured items
All Items
Reviews
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ronij819 on Aug 9, 2023
5 out of 5 starsSuch an amazing product! It came faster than expected and the quality is great. I've already placed another order as a gift for someone else.
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Momma on Sep 8, 2023
4 out of 5 starsNecklace material was fine though the bar was lighter weight than expected.
About OakleeMae
Our Story
Shop members
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Ashley
Owner, Designer - Creator - Photographer - Packager
I'm Ashley, 30 something Mama to two beautiful, wild little girls. I spend my time doing crafty things and designing and creating beautiful things for you! My business is my third baby and I love every minute of what I do.
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JJ
Stamper - Engraver - Assembler, Owner
JJ is my support system. We work as a team to produce every jewelry piece that comes from Oaklee Mae. He is a great dad and husband and we couldn't do it without him! ♥♥
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
Can the back be personalized?
Please contact us for information about personalizing the back of each jewelry piece. We have some pieces that can be personalized on the back and some that cannot.
Return Information
All personalized pieces are NON-REFUNDABLE. In the event that we have engraved something incorrectly, please contact us and a replacement will be sent out upon receipt of the original item. All shipping is non-refundable.
Stainless Steel Jewelry Care Instructions
Stainless steel pieces:
Stainless steel is a very strong and beautiful metal that will never rust or tarnish. Pieces should be worn in a way that will minimize contact with other jewelry and abrasive surfaces to avoid scratching.
If your jewelry piece includes a sterling silver plated birthstone crystal, it should be stored in a small ziplock bag away from high humidity areas such as the bathroom. Doing so will prevent the rim around the stones from tarnishing. If it does tarnish, polish with a soft cloth.
The best thing we have found to clean the stainless steel pieces is a Mr. Clean Magic Eraser.
Your piece is water resistant, but not waterproof, do not wear while showering, swimming or bathing.
Locket Care Instructions
To open your locket, carefully unscrew the face. The threads are tight so some resistance is normal when opening.
Items inside of your locket are unattached and free moving so it is possible for your plate and charms to spin. To adjust the plate without opening, flick the side of the locket and the plate will spin to a normal position. Do not expose to water, your locket is water resistant, but not waterproof, do not wear while showering, swimming or bathing.
Mixed Metal Jewelry Care Instructions
Mixed metal and sterling silver jewelry tarnishes. This is a normal occurrence and with the proper care, it will not affect you wearing your new piece. Tarnishing can occur very quickly, especially if you live in humid climate.
To prevent tarnishing, store your jewelry in a small ziplock bag and avoid storing in the bathroom as moisture will accelerate tarnishing. Some lotions and perfumes may also accelerate tarnishing. Remember, your jewelry piece should be the last thing you put on in the morning and the first thing you take off.
If tarnishing does occur, use the polishing pad included with your order to gently polish your jewelry piece. Be careful not to remove intentional oxidation that gives the piece its rustic look.
Warranty Period
All components of your necklace are under warranty for 45 days from the date of purchase. If a jump rings loosen, crystals or other components are lost, or chains break from normal wear and tear during this timeline, they will be replaced free of charge. After the 45 day warranty period, there will be a minimal fee to replace broken/loosened components. Pieces sent back for repair will be inspected, polished and all components checked and tightened before being returned.