OceanBottega's Shop Policies
Welcome To Ocean Bottega!
I am inspired by all things ocean and beautiful bright colours. I enjoy offering up pillows with boutique style and no nonsense ease and I hope you'll find the colours and patterns fresh, hip and full of personality.
Thank you to all the delightful people who are sending me hearts. It's making my heart sing!
Know that pillows and inserts may be purchased separately. Inserts are $10.00 plus tax and shipping. Covers are available at the list price less $10.00 (the price of the inserts).
Because fabrics come from a variety of sources they will vary in weight from light sheet weights to heavier upholstry weights. I try to mix colours, patterns and textures in sets for added interest and affect. All the pillows listed are 20"x20". My colour choices are often strong ones so if doubtful about the picture you can generally assume the colours will be more intense when in hand.
If you see something you like but perhaps want a different size or custom details please contact me. I don't always use all of a particular piece of fabric right away. I have fabrics in addition to what is shown in the shop and am always acquiring new ones. I am willing to watch out for that special something for someone.
If you would like to place a custom order please send me a convo. Pictures and descriptions are welcome and helpful and I offer design consultations for those in need of assistance.
If you have any questions please don't hesitate to get in touch. I love a good collaboration. I find it keeps me fresh!
I accept PayPal. Because I am new to Etsy I will entertain other forms of payment on special request but will insist payments clear before shipping.
Appropriate taxes and shipping costs will be charged in addition to the listed price.
I will accept any cancellations prior to shipping.
I ship everywhere! Please convo me for a rate. I will be shipping through Canada Post where expedited shipping, tracking and insurance are available. I will happily ship by ground or expedite as you wish but will insist on tracking and insurance for your protection and mine. I will accept any cancellations prior to shipping.
Canada Post shipping rates are based on the size and weight of the package as well as the destination, time and method of shipping. (national/international regular/expidited ground/air)
Refunds and Exchanges
No sale is final until you are happy.
I will accept returns as long as the pillow(s) in question is in it's original condition but I will ask you to cover the return shipping costs, including tracking and insurance.
If there should be issues with tailoring please let me know and I will help you arrange a repair, exchange or refund, whichever you prefer and Ocean Bottega will cover the costs of shipping.
Because I have pillows that are ten years old and still in great condition and I know tastes change I may in future set up a trade in or exchange program if there is sufficient interest.
Additional Policies and FAQs
Please be aware I am new to Etsy and consequently as I learn more I may have to modify my policies. Please be patient and know I take your best interests to heart. If you have any questions or suggestions please don't hesitate to get in touch with me. I'd love to hear from you!
To contact me look to the shop side bar on your right, look for OceanBottega's info and at the bottom of that block click on contact Ocean Bottega.
Last Updated February 10, 2011