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OdorsHome's Shop Announcement

OdorsHome's Shop Policies

Welcome

Thank you for browsing our handcrafted products, we hope we can soon welcome you among our customers!

Shipping

SHIPPING POLICY FOR THE WALL ORGANIZERS WITH 3 POCKETS
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Orders are shipped as international registered insured packages.
Delivery time: 5-10 working days

SHIPPING POLICY FOR THE SINGLE ORGANIZERS, LAUNDRY HAMPERS and PILLOWS
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Orders are shipped as registered, NOT INSURED international priority mails.
Therefore we are not able to undertake any responsibility for damaged package. late delivery and lost or stolen packages. In any case of these we are not able to pay any refund or partial refund.
Delivery time: 8-12 working days

SHIPPING POLICY IN GENERAL
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If your order is returned to us due to an incorrect/old shipping address, we will happily send it again, but will need to charge you for the extra shipping cost.

IN CASE OF PURCHASE YOU AGREED OUR SHIPPING POLICY.

Refunds and Exchanges

If your item has been shipped by upgraded international shipping with insurance and is damaged during shipping, contact me to make replacement arrangements. I may ask for a photograph of the damaged parts or item.

Additional Policies and FAQs

What is the processing time of the orders?
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The given processing time is the maximized time we are able to prepare your order to be shipped but mostly it doesn't take more than 3-5 working days.
If you need an urgent order please convo us before purchasing and we set a shorter processing time for you.

How do we pack your order?
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We use bubble foil to avoid any damage on wood racks and we wrap every pocket and pillow in a waterproof sack. The items then are packed in a strengthened cardbox and the whole package is also wrapped in a waterproof foil.

When do you receive your order?
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Shipping periods and delivery times depend on your type of order and shipping method:
3 pocket organizers: 5-10 working days
single organizers, laundry hampers and pillows: 8-12 working days

When do you get the tracking number?
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As soon as your order is marked as ' shipped ' on Etsy and you receive the etsy shipping notification e-mail.

Where can you find your tracking number?
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Your order's tracking number is included in the Etsy shipping notification e-mail.

How can you follow your order?
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a) please use the ' Track Package ' link in the 'Etsy shipping notification' e-mail
OR
b) go directly to your shipping provider's website at https://www.posta.hu/tracking and type your tracking number at the bottom of the page.


We have always been doing our best to provide the best service and reliable products for every customer. Please contact us to resolve the issue before leaving negative or neutral feedback

Last Updated February 14, 2015