OffOn

It’s what we wear

Vilnius, Lithuania On Etsy since 2012

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

OffOn

It’s what we wear

Vilnius, Lithuania | 17,022 Sales

Announcement    Shipping update 20th of May, 2020: All orders over the 200 EUR will be automatically shipped by Express mail for FREE
At OffOn we create for people that appreciate honest beauty and authentic simplicity. Every piece for each client is created with dedication and sensitivity, from the very start to the very beginning.

Announcement

Last updated on Jun 2, 2020

Shipping update 20th of May, 2020: All orders over the 200 EUR will be automatically shipped by Express mail for FREE
At OffOn we create for people that appreciate honest beauty and authentic simplicity. Every piece for each client is created with dedication and sensitivity, from the very start to the very beginning.

Items

 

All Items

OFFON

Contact shop owner

OFFON

Reviews

Average item review
5 out of 5 stars
(3908)
See reviews that mention:
quality 856 shipping 340 customer service 447

Updates

Linen Apron Dress /Handmade
Boho balloon style sleeve dress in our favorite Liberty of London Tana Lawn cotton fabric.
View all 25 updates

About OffOn

Sales 17,022
On Etsy since 2012

It’s what we wear

We are a family of four, also we are the founders of OffOn clothing brand. OffOn was created in 2012, since then we produce hand-made or as we like to say - heart-made clothes for women and little girls. Our company is unique of its customized approach - we do not produce seasonal collections but rather we specialise on individual orders. Every piece for each client is created with dedication and sensitivity, from the very start to the very beginning. We believe that OffOn is a sincere, functional and intelligent clothing company.
At OffOn we create for people that appreciate honest beauty and authentic simplicity. For those, who choose to live positively and who enjoy the lifestyle of slow living. All clothes that we produce are inspired by our family’s personal experience and our every day stories. OffOn is not only what we believe in but it is also what we wear.

Body positivity

OffOn is about emotions, sensitivity, freedom and feelings, but not about the same body image we all should fit in. We think that each body is perfect with its little imperfections. At the company our main aim is to build a relationship with clients who have special needs and not necessarily a standard body type. For that reason, we adapt each piece to the particular needs and measurements of our consumers. A hundred percent body positivity is the essence of our brand. We work every day to make our clients happy and to let them feel comfortable in their own skin.

Sustainability

We value people and environment we live in therefore, we choose to produce sustainable. Each year millions of tons of textile are wasted, that is why we refuse to make seasonal collections and create clothes that are customized by individual needs. Each cloth is hand-made, we don’t think particularly only about sales, our waste of textile is 0%. Also, we use carefully selected and high quality materials, which make our clothes last long. We are proud of our sustainable choices - this is how we show our respect to the planet.

Factory

OffOn brand as well as our factory is based in Lithuania, which is one of the three Baltic countries. We are happy to have a team of professional and experienced local tailors, we trust their craftsmanship as well as consideration for details. The garments that they produce are made by using old traditional skills - and that, we believe, is one of the biggest asset and knowledge at our company. Our factory’s working method is based purely on conversation and group work - every aspect, every step is discussed and negotiated by the whole team. We follow ethical fashion practice - we try to offer our tailors as best working conditions as possible. We simply seek to create a better world for people.

Shop members

  • Simona

    Owner, Creator, Designer

    Creative soul behind the brand - co-founder and designer „I see beauty in simple and unpretentious things“

  • Paulius

    Creator, Curator, Owner

    Strategic and visionary thinker - co-founder „My happiest moments are with my family“

  • Elze and Smilte

    Models, Inspiration

    Elzė Inspiration of the brand „I believe in superheroes“ Smiltė Inspiration of the brand „Her biggest inspiration is sister Elzė“

  • Renata

    Curator, Customer Service

  • Agnė

    Curator, Shipper, Marketer

Shop policies

Last updated on June 2, 2020
At OffOn we create for people that appreciate honest beauty and authentic simplicity. For those, who choose to live positively and who enjoy the lifestyle of slow living.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Please contact us before ordering with any questions or sizing concerns. We are more than happy to help with sizing to ensure that you are completely satisfied with your purchase! However, sometimes an item can not fit as you had hoped or the fabric may not be as you imagined. Please make the most of the Etsy convo tool and ask us as many questions to help ensure the style and size is right for you.

We cannot guarantee that colors of the products on our website will be true to life. Therefore cannot be held responsible for variations in colors since this depends partly on the color settings of your monitor and computer.

We do accept returns and exchanges:

Please purchase "tracking" from your post office before returning item(s) and provide us with the tracking number. Once your item arrives back with us we will contact you to arrange a replacement item you are happy with or offer you shop credit. We do not offer refunds at this time.

Note: shipping costs of returned items, including items for exchange, are at the buyer's expense and will not be refunded. Shipping costs will also not be refunded for uncollected items.

The items can’t be returned or exchanged:

- custom orders (shorter/longer length, personalized items)
- items from "ready to ship" section

All items must be returned in a fully resalable condition, which means: unwashed, unworn with all labels and tags left attached. OFFON reserves the right to refuse to offer shop credit or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
Payment
Payments are accepted via PayPal, credit cards, etsy gift cards, etc..
Shipping
Shipping update 20th of May, 2020: we are working hard that your orders will reach you as fast as possible. However, we have noticed that due to the Covid-19 pandemic situation shipping delivery time to some countries (US, Canada, New Zealand, Australia) via National post (Regular Free Shipping option) is taking around 4-10 weeks delay. Therefore, we would recommend you to choose Express shipping option via Fedex or DHL, a faster and safer way to receive your order. Additional cost of this kind of shipping during this intensive period is lower - 14 EUR. All orders over the 200 EUR will be automatically shipped by Express mail for FREE

PRODUCTION TIME:

All our items are listed as "made to order" and are handmade. Type of such quality work takes time, so please note before ordering. At the moment, due to a huge amount of the orders we are receiving, it might take for us about 2 - 4 weeks to produce your order. We want your item to be perfect, so thank you for understanding! Your item will be shipped by registered mail as soon as we produce it and we will certainly send you an additional e-mail to inform you that your item is ready and that it was shipped.

All orders are shipped from Europe (Lithuania).


SHIPPING OPTIONS:

- standard shipping via national registered post service (slower shipping)
- express shipping via DHL Express
p.s. if you have ordered Express Shipping option - don't forget to include your phone number.
p.p.s. for the orders over 500 EUR we use DHL Express shipping option.



SHIPPING DURATION:

STANDARD shipping is FREE of charge.
- Europe 5 – 10 business days;
- US, Australia, Canada and other countries 10 – 15 business days;

* Please note that we cannot guarantee delivery dates.
* Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves Lithuania. We are unable to provide tracking information beyond that supplied by the Lithuanian post.
* Standard shipping does NOT include insurance.

EXPRESS which costs 20 EUR in most cases:
- Europe 1 – 2 business days;
- US, Australia, Canada, and other countries 2 – 5 business days;

* Delayed shipping:
- Please note, shipping duration is an estimate only. Due to customs delays and other factors outside of our control, orders may take longer to arrive. OFFON will not be held responsible for any delays that may occur.
- If you don't receive your order within 30 days, please write to us and we will start the investigation process with our post office. After investigation, if it appears that the parcel is lost, we will make a refund or send you new items
- Please note that it usually takes more time than regularly for the orders to be shipped during the Christmas season. The shipping service/time of the packages are beyond our control.

CUSTOMS AND IMPORTANT TAXES
The customer/recipient of an international shipment is responsible for payment of any duties, taxes, and fees that may be applied by the destination country. We do recommend to contact your local customs for more information.


SHIPPING ADDRESS:
- All orders are shipped to your Etsy address unless you provide a different one. We will not be able to change the shipping address once the order has been shipped.
Privacy
PRIVACY STATMENT

Privacy policy. 
At OFFON CLOTHING your satisfaction is always our top priority, and protecting your privacy is an important part of our job, therefore we are committed to handle all personal information with the greatest care.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from OFFON CLOTHING shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Personal Information we hold about you. To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such us your first name, last name, email address, postal address, payment information, and the details of the product that you’re ordering, shopping history, reviews, contacts us.

We use your personal data for:

• to process your online orders, including contacting you with information on delivery status, delivery related problems, etc.;
• to process order returns;
• to respond your queries;
• communicating with you about orders, products, services, marketing offers and other information from OFFON CLOTHING;
• the purposes of recommending products to you;
• the purposes of protecting our shop presence against misuse or improper use of our services;
• the purposes of enabling third parties to carry out logistical, technical and other services on our behalf.
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Personal information sharing and disclosure. Information about our customers is important to our business, therefore we share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 2 years.

Your rights regarding use of your personal information and our contact details. If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information (some of these rights apply generally, certain rights apply only in certain limited cases):
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• You have the fundamental right to decide which information you make available to us.

More information

Last updated on Feb 5, 2020
Frequently asked questions
How to take measurements correctly?

We will send you a very detailed leaflet with information explaining how to take measurements. You can always write to us if you have any questions about this process.