Announcement   Creating handmade Hmonggy and non-Hmonggy creations to spread cuteness and love.

Follow me on Instagram to stay up to date on my newest creations and shop updates!
If you have any questions or special inquiries, please feel free to email or message me!

www.venlaa.com

Announcement

Last updated on Aug 20, 2017

Creating handmade Hmonggy and non-Hmonggy creations to spread cuteness and love.

Follow me on Instagram to stay up to date on my newest creations and shop updates!
If you have any questions or special inquiries, please feel free to email or message me!

www.venlaa.com

Venla Vaj

Contact shop owner

Venla Vaj

Shop policies

Last updated on August 20, 2017
Venlaa is an online shop with cute and kawaii inspired arts, crafts and gifts handmade from the heart. Everything in this shop is handmade and handcrafted by myself with love. I enjoy creating arts, crafts, and gifts as it has always been one of my lifelong passion. Seeing my customers happy brings me the happiest feelings. I hope you will treasure the items as much as I did creating them.


IMPORTANT:

1. Please note that items are not toys and should be treated with care. ^^ They should not be given to children so please use discretion when purchasing.
(Owner of the goodies --->Must be at least 4+ of age).

2. Nothing in this world is invincible. Please take proper care on each items. They are not plastic or rubber. They may break if you handle them with too much pressure. So please be careful with them.

3. Everything has been hand crafted. Imperfections may occur on the product from here and there. Please don't expect things to be 100% flawless.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Please feel free to contact me if you are not 100% satisfied.

If for any reason you are not satisfied with your purchase please return it in the same condition for an exchange or refund.

Shipping/Handling costs are non-refundable.

* If something arrives broken, let me know via a private message as soon as possible (with pictures included of the broken item) and we can work it out from there. :) Please message me about any items that arrive broken before leaving negative feedback. <-- PLEASE

* Please handle all items with LOVE & CARE =)
Payment
All Payments must clear before items will be shipped.

Payments must be received within 2 weeks otherwise your order will be canceled.

Following accepted are:
Paypal Transaction
Debit Cards, Credit Cards, Etsy Gift Cards directly through Etsy
Shipping
All Items are shipped within 3-5 business days using USPS First Class Mail through US postal service.

If you want guaranteed and fast delivery, feel free to contact for further request.
You will be responsible for the extra shipping fees though =)

****Shipping Schedules ->(Monday-Friday)

****Every item will be packed with cushion, bubble wraps, or tissue paper to fill in the box and to prevent any harsh handling at the Postal Service.

- Always double CHECK your Shipping Address. I will use exactly what you give me to send the items over. (your Etsy account shipping address)
- Orders are not considered "Lost" in transit until the following time has passed:
Additional policies and FAQs
****IF YOU HAVE ANY PROBLEMS WITH YOUR ORDER in any way, please don't HESITATE TO CONTACT ME!

Please don't give me a negative feedback and run off. I want to help you be a satisfied customer. =) I'm not rude or mean, I am very understandable. If you are willing to work things out with me, I will do the same with you.

best way to contact me is directly through my Etsy account! =)
OR by my email at
email : officialvenlaa [!at] gmail.com