OhJoyGypsy's Shop Policies
Welcome to the Supply Owl :)
Payment is due within 7 days of purchase. Please note that your items will not be delivered until payment is confirmed. I accept payment by Paypal and Direct Checkout. You don't need to have an account in order to use Paypal -- you can simply use your major credit card on the Paypal website. You will be directed to the site after you check out. Please feel free to convo me or email me at soulfulverse [!at] yahoo.com with any questions, requests or concerns and I will be happy to assist you.
I ship by USPS First Class Mail (with delivery confirmation for domestic US shipments). All orders ship within 3-7 days from purchase. For faster delivery, or for shipping upgrades please contact me. Priority and express shipment is available upon request, at an additional cost. Please contact me for these rates.
First Class US Shipping-orders take 2 to 5 business days.
International orders generally take 7 to 14 business days,
but can take up to 4 weeks depending on the customs department in your country, and depending on the post service of the area / city of the destination. Please feel free to contact me with any questions.
Please make sure your Etsy shipping address matches your Paypal shipping address. Different addresses may cause a delay in shipping. If you would like your purchase shipped as a gift to a different address, please note that in the "message to seller" box at checkout. Combined shipping is available from both my shops, only if items are purchased together and sent to the same address.
A note to international buyers: You as the buyer are responsible for any customs duties, VATs, or import taxes that may occur. All customs forms will be labeled with the content as purchased, or as "scrapbook supplies" and will include the actual sale price of your purchases.
Refunds and Exchanges
If you are unhappy with your purchase, please send me a convo or email me at soulfulverse [!at] yahoo.com within 30 days of receipt with your concerns. Refunds, minus shipping, will only be given for product that is undamaged and returned in their original packaging. Return shipping is the responsibility of the buyer. I must receive the product from you before I can issue your refund. If any items are damaged in the shipping process please contact me, and I will try my best to correct the problem. Refunds can only be issued up to 60 days from the date of purchase in accordance to Paypal.
Unfortunately, I am no longer offering REFUNDS for LOST packages. Every package is shipped and packaged securely, and addressed to the destination provided by your Etsy and Paypal accounts unless otherwise stated by you. Some product can be reshipped without a problem, while other merchandise is limited and may not be available for reshipment. This does not happen often, but it can occur as no mailing system is 100%.
Additional Policies and FAQs
All products purchased here may be used in product created for profit, including any that are handmade by me. Custom orders and Wholesale inquiries are always welcomed.
Last Updated July 22, 2015