OhLalaStore

Estimated processing time
Most orders are prepared within 1 to 2 business days.

Estimated shipping time after dispatch
United States: 3 to 6 business days, or 2 to 4 with the USPS Priority upgrade
Canada: 2 to 8 business days, or 1 to 3 with the Xpresspost upgrade

Delivery times are estimates and are not guaranteed. If you need your order for a specific date, please contact us before ordering so we can review the timing and the options available.

Once your order is completed and marked as shipped, Etsy will automatically send your tracking link.

Tracking may take 1 to 2 days to show meaningful updates after the label is created or after the package enters the carrier system.

We cannot guarantee delivery by a specific date because carrier delivery times can vary.

If your order is for a birthday, anniversary, wedding, holiday, or another important date, please contact us before ordering. We will review the current processing time and shipping options and let you know what looks realistic.

Yes, when available, we offer a Rush My Order option to speed up the processing time by same business day or next business day.

This only moves your order forward in our production queue. It does not upgrade the shipping method and does not guarantee delivery by a specific date.

Please contact us before purchasing rush processing so we can confirm availability.

For bracelets, please select the actual wrist size, not the bracelet length.

To measure:
1. Wrap a cord or flexible tape around the smallest part of the wrist.
2. Keep it snug, but not tight.
3. Place the cord flat on a ruler.
4. Send us the exact wrist measurement.

Please do not add extra space. We add the comfort allowance ourselves when making the bracelet.

If you are between sizes or do not see the exact size you need, contact us before ordering.

The best option is always to measure the wearer’s wrist.

If the bracelet is a gift and you need to guess, you can compare with your own wrist or discreetly measure a bracelet or watch the person already wears. Please remember that guessing can affect the fit.

If you are unsure, contact us before ordering and we will help guide you.

In many cases, we may be able to help with a size-down repair.

Please contact us first before sending anything back. We will need to confirm the order, bracelet type, and the correct wrist measurement.

For standard size-down repairs, the customer is generally responsible for return shipping, repair cost, and shipping back. Once we receive the bracelet back and review it, we will confirm the next step.

Personalized and engraved bracelets are not automatically eligible for return or exchange, but a size-down repair may be possible when the bracelet is too large.

Because most of our items are made to order and personalized, engraved items are generally not returnable or exchangeable.

For non-personalized items, please contact us first before sending anything back. The item must be unworn, unused, and in its original packaging.

Shipping costs are not refundable. Return shipping is the customer’s responsibility unless we approve a different arrangement.

Please contact us before starting any return, exchange, or resize request so we can review the correct procedure.

You can request a change or cancellation within 12 hours of ordering, before we begin preparing your piece.

After that we have usually started cutting, sizing or engraving, and personalized work cannot be undone. If something is wrong, message us anyway and we will tell you honestly what is still possible.

If we have a question about your personalization or address, we will message you before shipping.