OkieHeartStudio

Cake Toppers - Custom Party Supplies

Ardmore, Oklahoma
|
| 19,780 Sales | 5 out of 5 stars 5 out of 5 stars

OkieHeartStudio is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    The current production time BEFORE shipping is about 2-6 business days.

Please be aware that intentional orders may experience delays.
Shipping within the US may experience delays as well. Please order accordingly.

If you have any concerns or questions, please message me.

15 color choices are available. A color chart is located on every listing.

All cupcake & cake toppers are made from single sided glitter coated CARDSTOCK. Cardstock is a paper product, please handle with care.

Don't see what your looking for? Contact me for a custom order.

Designs ©OKIE HEART STUDIO

Announcement

Last updated on Apr 20, 2021

The current production time BEFORE shipping is about 2-6 business days.

Please be aware that intentional orders may experience delays.
Shipping within the US may experience delays as well. Please order accordingly.

If you have any concerns or questions, please message me.

15 color choices are available. A color chart is located on every listing.

All cupcake & cake toppers are made from single sided glitter coated CARDSTOCK. Cardstock is a paper product, please handle with care.

Don't see what your looking for? Contact me for a custom order.

Designs ©OKIE HEART STUDIO

Items

19780 Sales

Etsy automatically translates most text on the site to your preferred language.

See in original language

 

Etsy automatically translates most text on the site to your preferred language.

See in original language

OkieHeartStudio

Contact shop owner

OkieHeartStudio

Reviews

Average item review
5 out of 5 stars
(3867)
See reviews that mention:

About OkieHeartStudio

Sales 19,780
On Etsy since 2014

Okie Heart Studio

Shop policies

Last updated on Sep 24, 2021

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on Nov 8, 2022

Frequently asked questions

When will my order ship/When will my order arrive?

The current production time on most items is 2-4 business days before shipping.

Delivery times will depend upon the shipping method you choose during checkout.

US customers can expect their package about 2-7 days after shipping for first class and 2-3 days for priority. Please keep in mind that these times are only estimates and are not guaranteed.

Choosing priority shipping does not change the production time for your order.

International orders are shipped USPS first class. Most orders arrive in about 2 weeks, though orders can take up to 2 months to arrive.

My Address is incorrect, what should I do?

I ship to the address provided to me that is supplied by you to Etsy.

If your order hasn’t shipped, contact me to process a cancellation of your order. You will need to reorder with the correct address.

If your order has already shipped:

I advise you to contact the post office of where the order is being shipped to. You may be able to get it rerouted to you. Any costs will be at your expense.

If an order is returned to me due to an incorrect address, reshipment will be at the buyers expense. Returned cake toppers due to incorrect addresses are not eligible for refunds, only reshipment. Orders that are delivered to the incorrectly supplied address and are not returned are not eligible for replacements or refunds.

USPS tracking shows my order delivered, but I haven’t received it.

First check with any roommates or other members of your household. I advise asking your neighbors to see if your package was mistakenly delivered to them. You should also talk to your local Post Office and your mail carrier.

If you live in an apartment complex, please be aware that your package could likely be too large to fit into your mail box (cake topper) and you will need to have a safe place for your item to be delivered.

Orders that show delivered by the USPS are not eligible for refunds or replacements.

What is the topper made of? Is it double sided?

All of my toppers are made from high quality, single sided glitter coated cardstock. Glitter is on the front of the topper only. The back is white and sometimes there may be manufacturer printing on the back.

Cardstock is a paper product and should be handled with care.

My order arrived damaged, what should I do?

If your order arrives damaged, please contact me within 3 days with pictures of your item(s) as well as the packaging. Please do not throw away the packaging.

International Customers: Will I have to pay fees on my order?

If ordering from outside of the US, there may be charges (VAT/customs fees/etc) due when you collect your order. I do NOT collect any of these fees and you will be responsible if any payment is due.

Do you guarantee that my order will arrive by my event date?

I cannot make any guarantees on the amount of time that your order will take to get to you after dropped off with the USPS.

The majority of orders arrive in 3-5 days (within the US), though sometimes there may be issues that cause USPS to delay your package. These issues are beyond my control and I am not responsible if any order arrives past the event date.

No refunds will be given on priority shipping for not arriving within the 2-3 day estimated delivery time.

Packages are not considered lost until 30 days have past since shipped. If your order has not arrived after 30 days from the ship date, please contact me. (45 days for international orders)

My order was misspelled. Can I get a replacement/refund?

I copy the text that is left in the customization box. If I make a mistake, I will remake and ship your order at no cost. If time does not permit, you will receive a full refund.

If you typed the text incorrectly, I will offer a 1 time code for a discount off of a new order (the order must be for the same item).
You will be responsible for the new shipping cost.

No refunds will be given for mistakes in spelling that are made by the customer.

Color Accuracy

Various monitors and mobile devices can display colors differently. If you have a question about a color, please contact me. I do NOT stock a royal/navy blue or dark green.

My cardstock supplier sometimes sends variations of shades from time to time. I cannot guarantee an exact color match to any past orders. (For example, a shade may be slightly lighter or darker than an order from months ago).

All colors will be consistent for any single order. (If you order 2 hot pink cake toppers, they will both be the same shade of pink. If you place an additional order months later for another cake topper, I cannot guarantee an EXACT color match. (The shade variations are usually very minimal and only on a few colors)

Returns & Cancellations

All of my products are made to order and are not eligible for returns or refunds.

Due to hygienic reasons - cake toppers/cupcake toppers are NOT eligible for returns.