OldHillsDesignCo

REFUNDS AND RETURNS FOR SHOP ITEMS:
I want you to love your Old Hills item. If you are not completely satisfied with your purchase (for any reason) you may return the item within 14 days of receiving it in its original packaging and in an unworn, unused and new condition.

Special and custom orders are non-returnable.

Please notify me by Etsy Conversations or email before the return, within the 14 day period. You will be responsible for shipping the item back to me. Credit will be issued as soon as I receive the piece. Unfortunately, your refund will not include original shipping and/or added insurance charges. I reserve the right to not accept a return and may require a repair fee if the item has been at all damaged or worn. While my policies are firm, I will do everything I can to work with you and make sure your experience is positive.


DAMAGED ITEMS:
If a piece is damaged or broken due to routine wear and tear please contact me and I will be happy to repair your piece. Repairs are free of charge within 6 months of your purchase; after the six month time period there will be a repair charge. Price for repairs is determined by the degree of damage. Customer will be responsible for shipping the item to me for repairs-- but after it has been fixed I will return it free of charge.

We are accepting Pay Pal purchases, as well as Etsy gift cards.

Please know that items will not be shipped until payment is received.

PROCESSING TIME:
If items are in stock will ship within 1-3 business days unless otherwise noted. If you are unsure about whether your item is in stock, please check product description or contact me (email or Etsy conversation). If item is not in stock, please allow up to 12 days for me to make your item and get it in the mail! You will receive an update as soon as your item has been shipped.


SHIPPING METHODS:
We are now shipping internationally.

All orders are shipped via USPS Priority with a tracking number and delivery confirmation. Orders placed within the USA should arrive 1-3 business days after being shipped.

If you are too excited to wait up to three days for shipping time, please contact me and I would be happy to rush your order along. Any upgraded shipping will be paid for by customer.

If you are the frugal type that would rather save a few bucks and wait a few more days, you can also change your shipping to our "Less Money, More Time" option. Your package will ship USPS First Class mail with this option.

**********Also, for those of you who live in Middletown or Oxford and would rather pick up your item instead of have it shipped within the same town--- enter code ILOVEMIDDLETOWN at checkout to bypass shipping charges**************


ADDRESS:
Shipment will be sent to the address provided by Etsy or Paypal. If you need the shipment to be sent to a different address, please provide it in the "Note to seller" section when you check out.


INSURANCE:
Packages are automatically insured up to $100. If you would like to purchase additional insurance or signature confirmation, please leave me a note in the "Message to Seller" when you make your purchase and I will send you a personalized Etsy listing invoice for the difference.

CUSTOM ORDERS:
Yes, yes, yes! One of my favorite parts about making. I love making your ideas into a actual, physical, beautiful object! Contact me with any inquiries, even if you are just curious about possibilities.