While I do use your photos for reference, I often make some creative choices and alterations to help capture the spirit of your kitty. Depending upon how many orders are in the queue, it can take a few weeks before you receive a proof of your portrait. Once you receive the proof, I can then work with you if you would like to see any changes made from there, with additional proofs thereafter until approved. Once approved I will send you your final digital file to post to social media and have your print made and shipped to you.
Accepted payment methods
Returns and exchanges
I gladly accept cancellations
I don't accept returns or exchanges
Returns and exchange details
If your print is damaged in transit, please photograph it within 7 days of receipt and alert us and we will reorder at no additional cost to you. For US print orders, if your print does not arrive within 2 weeks of being notified of it shipping (4 weeks for international shipments) please let us know and we will reorder at no additional cost to you.
We do not offer refunds on portraits once you have approved the proof stage. We cannot offer refunds on custom printed items such as stickers, notecards, tees, mugs, etc. once we have your approval to print. If your items is damaged or the quality is unsatisfactory we will do our very best to get you a replacement.
If I cannot complete your order for any reason, you will receive a full refund.
For all other non-custom merchandise (cat art apparel, housewares, art prints, and stationery) all sales are final. If your item(s) arrives damaged or the quality is unsatisfactory we will do our very best to get you a replacement.
If you need help during your payment, please convo me and I will get right back to you.
Payments must post within 5 business days or your order will be subject to cancellation. I will always contact you if your order cannot be completed.
Please include your phone number when checking out with PayPal so it can be included on the packing information.
Buyer is responsible for customs fees, receiving fees and taxes
for international shipping.
Additional policies and FAQs
* All proofs and finished images are copyright Laura Kicey and may be used in advertisements and derivative works for this shop such as books and calendars.
* The artwork created for you is for your PERSONAL use only and is not to be used to create items which the recipient will sell (no commercial use). The sticker files and proof are provided to share via social media and to make stickers to share with friends, not to sell.
* By commissioning a portrait, you are granting me permission to use the photos you supply as inspiration. While each portrait is drawn by hand using a computer program and creative interpretations will be made, there will be some similarity to the supplied photographs.
* Portraits made by artist Laura Kicey (Olive & Rye Cat Art) may not be duplicated for sale, copied or distributed without written consent by artist Laura Kicey (Rye & Olive Cat Portraits)
* By placing an order with Olive & Rye Cat Art, you are recognizing that all copyrights to your pet's portrait are owned by Laura Kicey (Olive & Rye Cat Art).
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a portrait), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Laura Kicey, am the data controller of your personal information. If you have any questions or concerns, you may contact me at oliveandryecats [!at] gmail.com. Alternately, you may mail me at:
PO Box 722
Ambler PA 19002-0722