OliveandFrances

an eclectic vintage collection

661 Sales

OliveandFrances

an eclectic vintage collection

661 Sales On Etsy since 2010

0 out of 5 stars
(284)

OliveandFrances is taking a short break

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Note from shop owner Oh the things we have in store for you!
Stay tuned for olive + frances' grand re-opening.
Prepare to be amazed.
Mid-October.

Note from shop owner

Last updated on Sep 4, 2013

Oh the things we have in store for you!
Stay tuned for olive + frances' grand re-opening.
Prepare to be amazed.
Mid-October.

olive and frances

Contact shop owner

olive and frances

Reviews

No reviews in the last year
Laurie

Laurie on Sep 20, 2013

5 out of 5 stars

These are the perfect size/color to match my dinnerware! Shipment was prompt and the box well-packaged. However, one did arrive damaged (it was clear someone in the postal service had banged around the box quite a bit). I still plan to use the undamaged one, but the vendor was fantastic in terms of refunding me. Her customer service was excellent. Should she have other products that meet my needs, I would gladly purchase from her.

Anonymous on Aug 6, 2013

5 out of 5 stars

fabulous! thanks!

Anonymous on Jul 19, 2013

5 out of 5 stars

Nice vintage scarf. Thank you very much!!

View all 284 reviews

Shop policies

Last updated on September 24, 2012
Welcome to olive + Frances. Here you'll find a little bit of a lot of vintage.

Hi there... We are happy to see you! We love vintage and we're guessing you do too, so please feel free to look around. Have fun and have a great day:)

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
We accept PayPal and most credit cards.
If there is a problem with payment (the credit card expired and you need to update it, you need to put a paycheck in before putting through a purchase, etc.) please contact us and we can reserve the listing for you until you're able to pay. However if we don't hear back from you by the agreed-upon date the item will be un-reserved and back up for sale that afternoon.
Shipping
We will happily combine shipping when you order more than one item. Since we have no idea which two (or more) items a customer will choose, the "with another item" shipping price in the listing is often just a guess. Usually it will be less than the cost in the listing, in which case you will get a refund for the difference.

We use USPS Priority for most orders, which includes tracking and delivery confirmation. For heavy or awkward items we may choose another carrier in which case we'll contact you via email or etsy convo when we print out your shipping label.

International purchases (on items under 4 lbs) will be shipped via USPS First Class International which is by far the least expensive, but also the slowest and there is no option to purchase insurance. So far we haven't lost a single international package (knock on wood) but some have taken as long as three weeks depending on location, holiday shipping, etc.
Items weighing over 4 lbs will be shipped International Priority. Your item will arrive much sooner, but if you're not located in North America the cost of shipping can get pretty pricey. If we UNDERcalculated the cost of shipping (by more than a few dollars) in one of our listings, we reserve the option to cancel the purchase and correct the item listing. We will save the item and contact you to repurchase it if you like, with the correct shipping cost.
Likewise, if we OVERcalculated the cost of shipping by more than 2 dollars we will refund your PayPal account when we print your shipping label.
Refunds and Exchanges
The items for sale in our Etsy shop which means they are a minimum of 20 years old and used (unless the listing refers to the item as "mint" or "new"). There are bound to be some signs of age. We do our best to describe the condition, but please look at the photos carefully and ask any questions you may have before purchasing.

We want you to be happy with your purchase, so we try to look at each transaction on a case by case basis and be flexible. In general, our refund and exchange policy is as follows:

We cannot refund shipping costs.
We will take every possible step to ensure that the item is safe and reduce the chances that an item will be damaged in transit. That said, things do happen.
If an item arrives damaged please contact us with photos asap. It's no fun to receive a broken item in the mail and we will either give you a refund (minus shipping costs) or you can exchange for an item of equal value in our shop (shipping paid separately).
If you purchase a set of items (e.g. a set of glasses for $20) and some, but not all, of the items arrived damaged, we will refund you for the damaged items but not the items that arrived intact. That means if 2 of those 4 glasses arrive broken we will refund you $10 but not the full $20.
We are shoppers who purchase things online too, and we will treat you the way we would expect to be treated and handle any issues accordingly.
Just keep the lines of communication open and let us know if "a stitch goes awry" haha!