invitations . note cards . party goods
OliveandStar's Shop Policies
WELCOME TO OLIVE+STAR
Here you will find a variety of note cards and invitations for various occasions. All invitations and note cards are printed on premium coverstock and can be customized to better suit your needs.
CURRENT TURN AROUND TIME // 4 business days
SHOP HOURS // monday thru friday, 9:00am - 4:00pm PST
Please take these hours into consideration when placing your order
to provide ample proof approval time, printing, etc. for your event
Although I do tend to respond outside of shop hours, please do not be alarmed if you do not receive an immediate response outside of the hours listed above.
PayPal accepted // accepts all major credit cards even without a PayPal account
If you choose to pay by echeck through PayPal payment processing generally takes 3-5 days to clear. Your order will not be processed until payment clearance
YOUR ORDER WILL SHIP TO THE ADDRESS PROVIDED ON ETSY
4 business days of proof approval/payment received.
Shipping costs for items are provided on each listing. The price of shipping includes item packaging.
Most orders ship via USPS First Class Mail in a protective envelope. Larger orders over 13oz will ship via USPS Priority Mail.
// USPS First Class Mail //
orders should arrive within 3-5 days from date shipped
International orders may take up to 3 weeks from date shipped
// USPS Priority Mail //
orders should arrive within 2-3 days from date shipped
International orders should arrive 6-10 days from date shipped
**ADDITIONAL SHIPPING FEE**
// RUSH ORDERS //
A rush order option is available for an additional fee. Please inquire for pricing.
// INTERNATIONAL ORDERS // POTENTIAL CUSTOMS TAX //
International clients are responsible for the any customs tax associated with their specific country. All VAT and customs charges AND the Royal Mail handling fee are your responsibility.
All orders are shipped to the address on your PAYPAL / ETSY account.
I am not responsible for packages that are shipped to the wrong address due to inaccurate information provided. I am not liable for late deliveries due to postal shipping delays.
Refunds and Exchanges
All products are custom designed and printed upon client approval, therefore, returns are not accepted. However, if there is an error on my part, I will gladly send a replacement that correctly reflects your order or refund the order amount.
You will receive a PROOF within 24 hours of your order for approval. Please carefully review your proof and make sure all information is correct. Your order WILL NOT print until your proof is approved.
** CHECK YOUR PROOFS carefully. I am not responsible for mistakes (spelling, wrong information, etc) after the proof has been approved by you and the order has been printed. There will be a charge for re-printing. **
// PRINT COLOR //
every effort has been made to accurately display product colors. However, please note that colors can vary slightly due to the monitor they are viewed on.
// SHIPPING REFUND //
If an order is refunded, the shipping cost will be deducted.
Additional Policies and FAQs
All OLIVE & STAR products are designed in-house. By visiting the shop, you agree to not copy, print, download or otherwise reproduce any part of OLIVE & STAR products by any means without consent or purchase.
You agree to allow OLIVE & STAR to label the backside of note cards, stationery and invitations with our logo and website information.
Last Updated March 4, 2015